Karen
6 lutego 2024 r.
For the price, it’s not worth it. Yes, it has beautiful grounds and the rooms are lovely, but that’s about it. The service was terrible, which at this price point it should not be. Housekeeping forgot to replace a face cloth in my room. No big deal- I called the front desk to replace it. Hours later, it’s not replaced so I go to the front desk to ask again. They said they would, but it still never got replaced.
Pool was out of fresh towels by early afternoon. When you ask guests not to use their room towels at the pool but don’t have pool towels available, it doesn’t work. The bar service at the pool was terrible- it seemed like only those sitting close to the bar got served. Even when I went up to the bar, with 4 workers behind there and not doing much, I still wasn’t paid attention too. I never did end up getting drinks at the pool.
Prices in the bar and restaurants are astronomical and unaffordable, but the service was a bit better (but not in the bar- I had to ask for my bill 3 times at the bar and I still had to eventually go up and pay, and it wasn’t busy)
I also found it sleazy for such a nice hotel to up charge the price of taxis so much. Call your own taxi and sometimes it’s half the price than if the hotel arranges it for you.
Lastly, I paid extra for a deep massage. Even though I told the masseuse I wanted it very hard, and told her during the service to go harder, it was not a great massage and nice again wasn’t worth the money.
Sadly, stay was disappointing
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