SureStay Plus Hotel by Best Western Tarboro

I checked in on Thursday August 1, 2024 and checked out on August 4,2024. I realized on Friday night. I didn’t receive any room service that day. That night I called the front desk and requested room service for the following day Saturday. The next morning which was Saturday I stopped by the front desk on my way out. The manager/owner confirmed that my room was on the list for room service. I came back during the afternoon and took a nap. Later that evening I went out and asked the front desk worker about my room service. She looked at the list and she said it has my room receiving room service that day. I told her that was false. I invited her to my room to see the condition of my room. She said she would get me clean towels. When I returned later Saturday night, I noticed the worker made my bed, gave me new towels, and swept my floor. I appreciated that because this was not part of her job duties. When I checked out on Sunday morning, I expressed my concern about no room service during my stay. What really concerns me is why did the housekeeping staff said I received room service when I didn’t.

The room was dirty and smelled strongly of cigarettes. We went to the Walmart across the street to buy cleaning products and air freshener and I cleaned the room. There were cigarette holes in the bedding. The window opened but had no screen and would not stay open. The hall also smelled strongly of cigarettes. The vending machine was empty. I did not report it because I have had issues reporting things to people who had access to my room before.

Overall I would definitely stay here again. The room was priced low, but it was a good quality hotel. Free wifi, free continental breakfast (get there before 8am), microwave and refrigerator in room, and plenty of channels on cable TV. My only gripe was that the towels had hair on them and dingy/stained. Other than that, it was very clean. I felt safe. Also great location across the street from Walmart, DollarTree, fast foods, and gas station.

RUN! Checked in approximately 12AM Sunday, July 9 and were due to check out Monday, July 10, 2023 however, the BED BUGS ate me up!!!! Called female employee working at the front desk to ROOM 231 to see the condition of my skin due to the bites. Photos were taken of the LIVE, ACTIVE BED BUGS IN THE SHEETS and I have video proof. The female employee has photos as well. I’m STILL very pissed! I was bitten in my head, behind my left ear, neck and left calf. We were moved to a handicap room on the first floor (very FIRST room located on the right) near the elevator at approximately 4:30AM and that was NO better because I was bitten in the handicap room as well! We got soo fed up we requested a FULL refund which was denied but we checked the hell out! Manager arrived to work at 6:30AM and was aware of the problem but didn’t offer one ounce of compassion. Sickening as hell to me especially when I asked were other consumers complaining about bed bugs in this building and he stated they are aware of the infestation! I just don’t understand why in the hell are rooms still being sold during this infestation that SureStay is aware of?!?! They definitely need to shut this hotel down and resolve this issue!!!! Stop being greedy, this affects the public…definitely reach out to environmental health regarding this matter if it happens to you!

Booked 4 rooms, 7 folks, 4 days and 3 nights. Pros Great helpful staff. Comfy bed. Location Location Location !! Cons Updates needed!! Rooms were not properly cleaned. Stench in my boys room, Obvious food crumbs on foot rest, 2 lights not working, no hot shower water after 10am, hard bathing towels and wash clothes, low quality toiletries, toilet runs all day, food and beverages splattered everywhere, rusted fridge, temperature broken in fridge, dirty tub w ring, etc. This is not what I've experienced in the past w Best Western brand. I've stayed at this location for several years during the holidays when it was a Best Western exclusively. I'm highly disappointed.

Reasonably priced accommodations during a stay for baseball in Tarboro. Close enough to Rocky Mount to enjoy all of the great things that city has to offer! Good location on proximity to the interstate, or a slow country ride past the cotton fields on the way to Rocky Mount.