SureStay Hotel by Best Western Terrell

Worst abominations I have had by far

I’m giving 2 stars because the office manager at the front desk was very nice, and the air conditioner in the room worked great. I was very disappointed in my room not only because of how old and run down everything is, but how unclean it was. I will post pictures that speak for their self. Especially disappointing was that I could see daylight around the door and had numerous bugs/spiders in the room. The commode handle stuck with every flush and had to be adjusted to stop the flow of water. I don’t know if the bath towel was dirty, or stained, but I shouldn’t have to wonder, I would prefer it not be in the room I’m paying to stay in. Everything was dusty, there was hair on the floors, the hair drier only worked by pushing the reset button at the plug, the coffee maker was so dirty I would not have even considered using it. This is definitely a place that I would never stay again unless it was the absolute last resort. And no, I did not say anything to the kind lady at the front desk because this is obviously an owner/management issue. The lack of upkeep and lack of cleanliness should be addressed. I did ask if the motel is privately owned and was told “yes, it is part of the Best Western franchise, but privately owned.

My husband and I were treated very well by staff members, Melissa and Lisa, on our recent stay. We are truck-drivers by profession and were taken care of very well while our truck was in the shop. Room was clean and quiet. Would stay here again!

We arrived late at night or we would have found any other hotel besides this one. The room smelled like sewage backing up, dead flies smashed to the wall and ceiling, hair all over (in the sheets, floor, toilet), stain on the sheets and walls, something greasy covering the floor. We asked for a different room and were moved to one with a broken out peep hole and door that wouldn’t close. We moved a chair in front of the door, slept a few hours, then got out of there as fast as we could.

Very clean and such friendly host! It’s in a great location and an affordable price! Lisa and Michelle were very helpful and lovely to have held conversation with! We will be back! Our trip consisted of going to Silver Saloon for a concert and night out!

We always stay where we can have breakfast. They had waffles, cereal, toast, bagels, muffins and yogurt. Room was comfortable. Slept good.

I am a regualr guest of a competing hotel, and I have to say I might be switching over. The customer service of everyone at this location was on point for the entirety of my stay. I can't say thank you enough for making my stay great, I will be back!!

Older hotel kept in pretty good shape. Staff seemed good. Clientelle not so good - very noisy all during the night.

I had to go back to the office for them to turn on the outlet for heater/AC. I found rat dropping in my room. The hotel has easy access to and from the interstate.