vikram136
2 października 2024 r.
Sangam is a pleasant hotel with friendly staff, fresh food, and clean rooms, making it a solid choice for family vacations. Everything we ate in the restaurant was fresh and delicious. We had booked an Executive room and specified a King bed through a travel site, but were given a twin bed instead. It seemed the hotel was fully booked and couldn't accommodate our request, though the allotted room itself was quite spacious. There are, however, areas for improvement. Service management in the restaurant needs attention, particularly during breakfast, when it appeared short-staffed. This resulted in noticeable delays and confusion with orders. For example, one morning we requested a dosa but were mistakenly served an omelet. While we accepted it, such errors should be avoided. Additionally, there was some confusion with billing, with a discrepancy of around Rs. 400. After 20 minutes of trying to resolve the issue, we decided to pay the difference and move on. Housekeeping also left room for improvement; we found dust on the cupboards, and the bathroom drain was clogged. Despite these minor issues, our overall experience was very positive, and we would certainly recommend this hotel.
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