Embassy Suites by Hilton the Woodlands® at Hughes Landing

Upon arrival staff was very welcoming and accommodating. We received the same courtesy at checkout. I'll definitely be staying at the Woodlands location in the future!

The staff from the minute you arrive were great especially during breakfast! Perfect overnight getaway, will definitely be back!

We stayed there in August and had a pleasant experience; although, this time around the customer service and the maintenance of the room was terrible! At check-in I asked the front desk clerk if sports teams were staying at the hotel to better understand the type of clientele the hotel. His response was poor, by telling me not to book next weekend because it was going to be bad… (I was learning not asking for an unprofessional opinion). The room was poorly maintained, the wall paper was coming off the bathroom wall, the toilet seat is very loose, and there’s black scuffs on the gray walls. It’s apparent the room needs paint touch ups. The housekeepers didn’t greet me once after I greeted them in English and Spanish. The bartender was very busy on Saturday around 5:30 or 6pm didn’t have anyone to help him, but I saw another restaurant employee standing at the podium staring doing nothing with only one client sitting in the restaurant. I came down stairs at 2am to buy Tylenol and the front desk clerk seemed to have an attitude, didn’t greet me back after saying good morning to her. She asked me for my room number to charge it to the room and didn’t ask for my last name to verify if I was the person staying in that room. This leads me to believe anyone could make charges to random rooms. My family and I were there to celebrate my daughter’s birthday. She wore a birthday ribbon, but none acknowledged her. I paid over $300 for one night and this was a poor experience!

Everyone was very accommodating, location great we will stay here evertime we come to Houston

Everything was perfect. We were there for my daughter’s soccer tournament. The hotel was clean and breakfast had variety of things. Will stay again.

The Embassy Suites was clean and the staff was very friendly. I wish I was able to take advantage of the amenities like happy hour and breakfast, but I enjoyed my staycation in the room and slept in. The bedding was comfortable and there were lots of food options in and around the property.

Very comfortable , clean and conveniently located. Spacious rooms, good bedding and nice bathroom. very friendly staff. generous breakfast.

I asked for a lake view didn’t get with king size mattress e got two full size rather uncomfortable, I really don’t believe I paid for what we requested

Had an amazing time! Really nice hotel and awesome breakfast! Would stay here again!