A classic example of how an otherwise excellent establishment can be badly let down by poor recruitment, training and supervision of customer-facing staff. This is in most respects a very good hotel (if slightly overpriced by fair comparison). The buildings are attractive, the rooms, decor and furnishings are all nice quality, all is clean and well-presented, and the general atmosphere is appropriately quiet and traditional. The restaurant is also pretty spot on - as expected for two AA rosettes, with an interesting menu, all dishes well prepared and presented, and the ambience is quiet and elegant. BUT..... The standard, training, manner, dress and deportment of the front of house staff is just totally inappropriate and inadequate for the level at which this hotel is aiming (and charging). This applies to both reception and restaurant. The individual staff members do try their best within their limitations, but recruitment of correct calibre individuals, the training, and the supervision here is a serious and short-sighted failure of management which has an immediately detrimental effect on customer perception and overall guest experience. The only other misgivings are the rather scruffy and unkempt appearance of the grounds through which guests must walk between buildings. So overall a very good hotel, with restaurant to match, that is sadly let down by things that could easily be rectified.
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