G-Stays Shinjuku

Loved all the resort had to offer- the pool areas are fantastic, ****** fun, and excellent variety of quality dining. Only complaints were no early check-in allowed before 4p when we arrived and all the pools closed at 5p; it was like we were being forced to stay in the ****** as much as possible haha we missed out on doing alot of what we wanted the first day as result.

Beautiful hotel and very well maintained with lots of restaurants and excellent place to visit . Beds extremely comfortable and we thoroughly enjoyed our visit while attending Jerry Seinfeld .

My sisters Stayed in 30339 & I was in 30646. For b birthday getaway we both were supposed to have late check out apparently only one room was assigned late check out then I called at around four in the morning just to make sure that everything was set because we got in late and did not wanna have to worry about waking up early I was never told that only one room had a check out and check out was 11 at 9:55 housekeeping started reading the doorbell my sister‘s room that was also late check out doorbell started from 950. This was just a very horrible way to end such a lovely night that we had. It was just so annoying they kept ringing it even though we got up and I said we had a late check out didn’t care like half an hour and they came back and they rang the bell again and I was like for that experience I wouldn’t stay there again because I felt so annoyed like you were being forced out

arrived at 12 room not ready said they text me when ready never did `not professional,

No smoking room yet. All you could smell was cigarette smoke. Ashtrays outside the elevator doors on every floor. Cigarette burns in the carpet. Food stains or at least I hope they were food stains throughout the carpet. Black mold in the shower and tub. Shower curtain was black with mildew at the bottom of the curtain. A three day stay and never got maid service. Paid $40 a day for access to the pool that was open from 10 AM till 5 PM! Elevator, hallway, hotel room, no matter where you were the overwhelming stench of cigarette smoke was everywhere!

We enjoyed our stay and thought each aspect of the experience were very positive. Our only disappointment was that

Wonderful resort. Friendly staff, multiple restaraunts in one location. Great service and ammenities. Fun concert venue.

The property was great , I only visited the hotel for one night but the experience was great . I will come back again .

Room had the worst view I’ve ever seen (all air conditioning units). Hair dryer and mirror didn’t work, had to call 3 times to get it replaced. In room dining had me on hold for 22’ before they picked up. After 1.5 hrs of waiting for our food I called to cancel.