Shinjuku City Hotel N.U.T.S Tokyo

Overall the building is brand new but tiny entrances with strps up to the lift level before it takes you to your floor. Very inconvenient to carry anything heavy up and down (strollers and luggages alike). What we really didnt like is that one of the days we realised a stranger (definitely not the guests in our next door unit) was able to enter into our floor and our gate (card access only to each floor) which is very unsafe! Make sure to lock your room door promptly everytime after opening. Our room for 4 was in another building away about 3mins walk from the main building where reception is. Reception service differs depend on which lady is on duty. The lady with fluent English is helpful, patient and friendly compred to the other who was impatient with us when we notified that housekeeping did not top up our in room amenities (green tea and coffee) for a couple days then. Our mini apartment of 2 single + 1 double beds comes with a mini kitchen + dining area which is great as there are many cooking appliances included. However windows of all 3 days open up to the next door buildings, cant really open all the way without peiple looking in. There is supposed to be housekeeping but we finally made a request to vacuum our floor after 3 days as all the snacks left behind by oyr kids were just left on the floor, in pieces or crushed powder format or swept under the beds... apparently cleaners only magic sweep the floor everyday. Also, if you need your beds made, need to put in special request too. Kids like the area which is where we are.familiar with, Shinjuku Gyoemae, nearby the garden. Not nearest to amenities but there is a 7-Eleven within steps away from our building. We will definitely.come back again for the right price.

Location is good, but difficult to find it at night. The overnight staff is helpful.

酒店交通很便利，出門5分鐘就有地鐵站，2分鐘就有餐館，便利店附近很多！空間大，每天都有人打掃衞生，強推🥰🥰

Отличное решение для семьи из 4х человек. Даже с разнополыми детьми. Большая ванная комната, отличное наполнение шампуни, мыло.

這酒店太恐怖 早上會有奇怪人員用房卡開你房門望入面有無人入住 當有人便會靜悄悄關回房門 一問之下 店員態度極差 加上圖片中入住地方跟與實物不符 感到受騙！ 還有 早上10:00 要check out 晏就16:00 先可以check in 入住請三思 不是低價酒店 不會再考慮入住 太恐怖

這是我在日本這趟旅行住的最差的一個酒店。個人認為酒店在此平台展示的圖片具有欺騙性。 我們到東京到時候由於出現了移動網無法上網的情況到酒店晚了。我們進入該酒店前台，服務員告知我不在前台這個樓（就是該酒店在此平台展示的有hotel logo 字樣的圖片）説在另一個樓，然後我們拖着行李去了離前台所在建築物約五十米的距離的另一個建築，這個建築被其他樓圍的很嚴實。我從窗户那裡能用手手摸到對面的建築。 進到屋裡之後，一看也不是展示的圖片的結構，雖然是三張床，因為太晚了我無法跟酒店糾結就住了下來，這個房間完全不通風。因為跟其旁邊的樓矮的很近，無法打開窗簾。糟糕透了。 而且我在離店的時候，我發現進出他們前台所在的建築物的都是白人和日本人。所以有理由説明此酒店把最不好的房間留給了中國人。 這種行為有損於宣傳的日本人的形象。本人建議平台取消與此酒店的合作。