Candeo Hotels Ueno Park

Excellent location and service, hotel is closed to the Ueno Park and with 3 train stations nearby, can easily access to different location of the city. Room is pretty small but with all equipment functions well, price is reasonable with the air ticket purchased thru Trip.com, highly recommend.

I enjoyed my stay. Was very close to metro station as well as Ueno Park and the Tokyo Museum — highly recommend for solo travelers. I would definitely stay again.

I had a bad experience here. Strongly not recommend. I stayed here twice according to my plans. The 1st time, I got the room which had no view due to a blocking building, even though I was on a high floor. The 2nd time, I returned to Tokyo at night and checked in at my 'non-smoking room' as my intentional booking. However, the room was so smelly from cigarette smoke when I laid on the bed. I decided to inform the staffs and requested to change rooms. The staffs denied my request and said all rooms were full that night and without even offering any assistance or using the refresher spray to figure out as a simple protocol they should have. (the conversation was cut off by saying they are not strong in English) After attempting to stay in the room multiple times, I was back to them again but they offered me to find another hotel at 2 AM. This was a poor and unacceptable solution. I wished I could get some help offers such as coming room to check and do simply cleaning, refresh the air but no until I asked. Actually in my experience, if a hotel cannot provide a satisfactory solution to a customer's problem, particularly from own hotel's mistake, they should compensate the client by offering a refund and providing a room free of charge. However, I understand that I cannot expect much from these poor service hotel, so I decided to leave the hotel in the morning and never consider returning here again. Leaving this comment is the best way for me to express my dissatisfaction.

This hotel is located on traditional area in Tokyo. There are a lot of local shops and very convenient. The room is not so big but very comfortable.

nice hotel near the yamanote line train station. breakfast good. room good. love it

Firstly offered wrong category of room and charged us separately for kids. Despite large room availability staff did not provide it. No facilities or amenities available at the hotel even basic things like cutlery, plates, glasses the staff could not provide for re heating. Breakfast is very basic and even did not have omelette, hot milk , fruits etc. Although not so far from metro stations the location is not ideal for families. The hotel does not provide even house keeping for hotel guests unless u tell the staff