Japan was really like my comfort place, i usually visit 2-3 times a year and generally feel like the people and the environment is safe and pleasant. I visited the hotel with my family (a group of 9 people) , we stayed for one night in room 212 / 213 /215. On the day we were checking out , I was packing all our stuff and put my Jacket that i was gonna wear on the hanger in the room closet as i was rushing my stuff down to the lobby since our room is in the second floor with no elevator. I left hotel while forgot that i was not with my jacket on since we spent the whole day in the car -- By the time i notice that i forgot my jacket it was already in evening time as i rush to hotel to tell them. The hotel staff gave me a straight NO !! and does not seems to feel eager about my jacket. Since this Jacket was a pass on piece from my grandpa to my dad and then to me , i was really trying to call them for another 5-8 times to catch on to it and numerous emails were made. As hotel just claim that the staff never saw it , but i just put it in the room hanger myself that really morning , i knowww the Jacket was there!! but something probably happen to it. Just felt super sad, it was a sentimental piece to me and my dad and it mean so much to us. I felt this experience really gave me a whole new perspective on Japan ! And did not expect hotel and staff to be this unhelpful and thoughtlessly like this . This hotel is the biggest disappointing service mind in my experience.
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