meteorrain
17 listopada 2024 r.
Decent rooms, good location in the city centre but overall poor service and customer experience
- Paid extra for a seaview room, but was assigned a room that was very low floor and barely had any view
- Reception staff took a lot of time (>30min) to check in due to their payment system errors and insistence on charging at check in despite us staying 4 nights and offering to come down to make payment anytime. Ended up charging the amount twice on my credit card and causing additional trouble to fix with my bank
- Cleaning staff were good, and kept the rooms tidy even though rooms are quite dated
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