Residence Inn Tulsa South

房間設施完善，乾淨整潔，地處市中心，交通便捷，設施齊全，熱情周到的服務，使客户感受到賓至如歸的温馨，前台很熱情

I checked in during the evening for my 4 night stay. Upon entering the room I noticed that there was no Ice-maker in the fridge. I went to the front desk and asked for Ice and it as like pulling teeth from the lady who should not be working in the hospitality industry. Both the Ice trays that belonged to the room were cracked and leaked. All utensils were missing from the room and I notified the same Lady at the front desk. TV and telephone didn’t work. The light underneath the microwave didn’t work also and the thermostat didn’t work either. I was In room 328 Einar Sveinsson

Hotel was unable to provide even two extra pillows, in room phones don’t work, tv doesn’t work, there’s flooding outside our room and there’s a substance on the bathroom door that looks like feces. Would never stay here again. Management seemed unable to fix any problem or concern.

We stayed over Christmas in 2022 and it was an adventure... 1. We had a 2 bed/2bath suite that had a nice kitchenette and living room between the 2 rooms. It was perfect for my husband and I who were staying with my parents. 2. We realized there were no phones in the living room. Or any rooms. Neither of the bedrooms or the living area had a phone. The website advertises 3 phones. How are we supposed to call in case of an emergency? 3. Our toilet was acting up and we needed wanted maintenance. Since we were unable to call, my dad went to the front desk and was told there is no maintenance and they hand him a plunger. 4. Thursday was probably the coldest day of the year. We had a thermostat that dad put at like 75 but it kept getting colder and colder. The room got down to 65 degrees. Upon inspection, the furnace wasn't properly sealed up. When you opened that door (which prob should have been locked), you can see daylight coming through. So there was no way the room was going to get warm. So we get moved. Thankfully to the room directly above us so it wasn't too difficult to move rooms. At least this new room had ONE phone. However, the heating and cooling in this room was the exact opposite and the thermostat would go up to 80 on its own. 5. We go out on Friday night and notice in the lobby area on one of the tables there was an ice chest and a binder that said "fire watch". Long story short, none of the sprinklers or smoke alarms were working so they had to hire a company to be Fire Watch and they walked around every 15 minutes. Not sure what good this would do in alerting people if majority of the rooms probably dont have phones. 6. So I started paying attention to the fire extinguishers since apparently we had no working sprinklers or smoke detectors. Majority of them were in locked cases on the wall and you're supposed to break glass and at least half of them didn't have that sharp tool to break glass attached 7. Another safety issue...one of the side doors that are supposed to be locked so you need your room key to enter after hours, was still open at all times during the day/night. If you read prior reviews from earlier this year, this was complained about in a review and management claims it was fixed. 8. The door to the pool area was propped open with a towel and left like that which is another safety issue as a kid could easily run in there and into the pool. 9. There was expired food in the fridge in the breakfast area and I pointed it out... they threw some away and turned the others around. The one and only nice quality about the hotel, we were able to hook up or roku to the TV and stream without issues. Yup, being able to use our own Roku was the highlight of our stay. Kenya at the front desk was also very nice and pleasant when listening to our concerns. Do yourself a favor. DO NOT stay here. If you value any sense of security, avoid this place at all costs. Its a complete joke. An assistant GM did contact my dad and h

Hotel is supposed to be pet friendly, the hotel room was $144 and additional pet fee was $150. They said that carpets ate cleaned after each pet stay. I don’t believe it. Our room carpet was not the cleanest. I will plan on staying somewhere else next time through.

Amazing and accommodating front desk and maintenance staff. That said, otherwise very poorly functioning in various areas, staff at odds with one another and uncertain of what needs to be done to resolve conflict, management never seems to be available, apparently gm manages multiple property and is stretched thin. Extremely inconsistent breakfast, continually missing key items, told that things are not being ordered, ie. plates? Very inconsistent house cleaning staff, some very competent and friendly, some do not do well even when pre-tipped.