Rukka Lodge

When we arrived at Rukka Lodge we were faced with a blank wooden gate an an intercom that did not work. After managing to find a phone number on the website, a woman told us that she would not open the gate until she had found our booking (a booking we had made and prepaid three months before). Overall we were left out on the street for 30 minutes with our suitcases. When she grudgingly accepted that we 'might' have a booking, we were allowed in. It was not clear whether the person who let us in was the owner, a manager, or maybe a neighbour who kept an eye on the place! The room was large and clean and the communal area very pleasant. The swimming pool remained covered during our two day stay, presumably because 'the neighbour' didn't want to swim. We were told that breakfast (included in the price) would be at 8am.When we came down from our room there was literally no-one on site. We waited for half an hour and went out to get breakfast. Each time we returned to the property we were faced with the blank wooden gate and a ten minute wait to get back in until the 'manager or neighbour' saw our WhatApp message and came to open the gate. We were left looking like vulnerable tourists. We dare not go out after dark - it seemed like a lottery as to whether we would get back in. The next day (after I left), my daughter did manage to get breakfast at 8.45am, and was also informed that they had found our booking.

Our stay at Rukka was really great. It is a sweet little property that has made some good updates since our last visit. The people working there are very friendly as well. The only thing was the delay in a few things regarding waiting for food/change at the restaurants. Would recommend this place. Looking forward to returning here with our kids.

Very helpful and willing staff,. Nice setting, excellent breakfast

Rukka Lodge in Tumbaco is a wonderful place to stay if you are visiting Quito. It is located in the beautiful valley about 20 minutes from the busy hustle and bustle of Quito. It is close to Cumbaya center, which has many incredible restaurants and bars. The climate in Tumbaco is perfect - it is just a bit warmer than Quito, which makes it a bit more comfortable. It is also located just a few blocks from the beautiful Chaquinan trail, which is perfect for a jog, walk or hike. The hotel rooms are tastefully decorated and give you the fell of being in the Andes Mountains. The bed is spacious and incredibly comfortable. The shower has strong water pressure, which makes for a luxurious shower after a long day of touring. The breakfast, which is included with the price of the room is amazing. It comes with eggs, delicious and fluffy pancakes, bacon, fruit, yogurt and granola and fresh fruit juice - one of the best breakfasts that I have had. The people who work at the hotel are incredibly kind, accommodating and helpful. They went out of their way to make us feel at home. Additionally, there are a large variety of restaurants right on site, so if you don't feel like going out for lunch or dinner, you have everything you need available to you on the premises. I highly recommend Rukka Lodge as a top place to stay when visiting Quito.

This is the worst property to stay in Quito area. No front desk, dog barking all night, guard had to open our room each night we stayed because they didnt have a key for the room for us, no heater in freezing cold rooms, and finally no water service last night when we decided to move to other hotel.

The property is small but nice. The check in was bad because there was no staff member at around 7pm. The guard didn't know we were coming and it took a few minutes to clear things up. The swimming pool was covered up and not usable. The breakfast was excellent at one of the three posh restaurants in the larger complex.

This place was just OK. No reception, security person was the only contact. Noisy for a while since there are 2 restaurants close by. We requested 2 rooms with 2 beds but we got a queen and a bunk bed. We'll try other places next time.

Very good service. My flight was late (2am instead). They answer right away and they brought us to our room directly and they took care of everything. Yes WoW

Beautiful, convenient, great service, breakfast was so wonderful. The staff everywhere were so nice. Definitely going back. My only suggestions to any early riser Is plan for coffee. The breakfast didn’t open until 9am. I’m up at 6am and that’sa long time to wait. We got instant to keep in there room