Trump Turnberry

Firstly it pains me to leave this review as I greatly admire the owner of this hotel but I don’t think he knows how it’s run. Mr trump is a remarkable man this hotel is not. It’s greatly overpriced for a mediocre hotel we booked a room through the vio site £620 for a deluxe room we arrived and were given our room I must point out the valet was a lovely chap very accommodating did not get he’s name. We checked in all good given room number they said our bag would follow. We went in to room it was small and well used with a view of another building ten feet away and as we sat waiting for luggage which never arrived we noticed that the complimentary fruit was rotten looked two weeks old and room was rough so we went down after 30-40 minutes to complain still no luggage. They said the fruit left on side was disgusting and apologised and bumped our room up to a balcony room which should cost £1100 believe me not worth it but we tried to enjoy. I’ve stopped in other hotels with much better rooms for circa £300 but were there now got washed went down stairs booked food in the restaurant 1904 for 7.30 pm so while we were waiting we ordered two drinks at bar vodka lemonade and a house wine cheap wine cost £39 pounds for these then into restaurant I have never had worse over priced food I’m my life we sent one dish back uneaten still tried to charge us for it rubber off scallops when your next to the sea unbelievable then a starter one voul a vont cheap freezer type £24 it’s a joke but we went up and retired ensured breakfast would be good omg what can I say it was unbelievable bad cheap over cooked eggs I can not express what a bad breakfast this was on the hole I’ve stopped in better Hilton’s bad service bad food mediocre overpriced rooms unfortunately I would never stop there again a sleep in would be better

I’ve been to Turnberry Hotel half a dozen times over the years and Trump Turnberry ( as it now insists ) just the once and probably WILL be back again . The staff are on the whole young and very good and very enthusiastic . February isn’t the best time to review a hotel as main restaurant was being refurbished and hotel was quiet - Ailsa Championship closed too for upgrade but looked utterly stunning and to be fair as does the hotel on arrival . We go to Gleneagles regularly and from what we observed Trump Turnberry has a long way to go to compete properly - the decor is on the who dark wood , swirly carpets , gold taps and a bit old fashioned despite being VERY well maintained . The staff as mentioned really are very good . We’d a lovely afternoon tea with a bottle of champagne for 3 and Els was in charge and frankly .. superb . The decor could just be more stylish & comfortable and is just a bit too ‘ corporate ‘ for our tastes . A TV above the bar - really annoying and on for no reason . The main restaurant was closed and where we were lacked atmosphere but the food was pretty good . Breakfast was in same room and pretty good too but nothing on a par with eg Strathearn at Gleneagles and clientele .. mixed . Grant and Mason seemed to be in charge each night in the restaurant and were VERY good . Dwayne the sommelier was most entertaining and helpful too . Mia and Miaha ( not related ) at Reception were very good and ALL of the staff smiled attentively and said hello as we walked past them - rare nowadays . Concierge also very good . Our room and bathroom were large and beautifully clean with a view to die for and the housekeeping staff a delight . As I say , the furniture and eg gold taps etc just a tad dated . There are people who look for fault - that’s not our style and it is February and Scotland but eg we saw no GM in attendance either night . The golf courses and Lighthouse all look in exemplary condition and if Trump Org just take a look at Gleneagles or eg Firmdale decor ( get rid of dark woods , cream walls and gold taps) then what was a Vg stay could be exceptional .

The resort is immaculate, staff were top drawer, stayed in the cottages for the first time and will definitely be back, some work going on upgrading the Ailsa Course, and you thought they couldn’t better it 🤷, a fantastic hotel with diligent, attentive staff and nice to see the equal opportunities policy in full use with young Robert, I think at Breakfast, a fine gentleman and trying really hard to do everyone for the visitors. Well done Trump team 100% effort

We stayed here in mid December to celebrate my wife’s birthday. This was not our first visit as we were impressed by the hotel standard two years earlier. The hotel is certainly a visually stunning building situated on a hill overlooking the sea. The welcome into the hotel and the check in experience are first class, as would be expected in a hotel of this standard. However, after that, we felt things went a little downhill. Our room was stunning, with a wonderful view over the Clyde towards Ailsa Craig. The room was a great size and had a nice large bathroom. The bed was exceptionally comfortable. We were disappointed to find the room was colder than expected and a stand alone electric fan had been put into the room to boost the heat, which it marginally achieved due to the size of the room. We had been told the hotel had been fully closed the day before so maybe the heating was off. The normal room heating vent was pushing out warm, but not hot, air but not significantly enough and the room heating controls had no effect. The bathroom was equally disappointing: there were no amenities at the washbasin, only one bar of soap. The drawers at the sink unit were empty - no shower caps, sewing kits, hand washes, skin creams - as you would normally expect in a five star hotel. The shower cubicle only had a shampoo container, but no body wash. We used the pool area. It was very nice and clean and plenty towels available. The vents on the floor beside the windows were pushing out cool air which made the area a little chilly. Nevertheless the pool area was relaxing and very sunny and was fine if you sat away from the windows. Dinner and breakfast were nice with plenty choice to suit most people. I guess we will visit again as my wife is a particular fan of the hotel, but I think I would prefer summer instead of winter.

Facilities very good , service acceptable but on the slow side of expectations. Tea took 15 minutes each morning and was asked for twice. I was disappointed with the 1906 restaraunt for the following reasons had one lunch and two dinners. Food was adequate but nothing special and the menu did not change in the three nights we could have had dinner there. What makes Gleneagles and other high end golf resorts special , there is always a restaraunt of Michelin star quality. Especially at weekends. Turnberry has the room to put on a quality evening restaurant. Also if you are not going to other nightly menus that change you should at least offer nightly specials. Staff very friendly and helpful.

We had a 24 hour stay at the hotel yesterday to celebrate our anniversary. We absolutely loved it and had a fantastic time. On arrival as it was our anniversary they upgraded our room to a sea view suite and that was just a WOW. The views are to die for. Had dinner in the main restaurant and the food there was delicious. We enjoyed the Spa and pool area during our stay and can highly recommend that. We were disappointed as I would have loved to be able to buy a Trump bathrobe but they are upgrading the shop so it was closed. If you are a golfer the course looks amazing. All in all we would highly recommend this hotel. As a special mention I would like to mention Jennifer to took my call and my actual booking. She was so helpful on the phone.