Hotele niedaleko Grenslandhal, Vaals

This was our first stay ever at a vd Valk hotel and I start with the positive things. 1) Staff at the lobby and the breakfast very friendly and helpfull. 2) When we arrived we got an other room after a complaint without any problem. What disappointed us strongly were the following. 1) We got a room where the carpet all over had black smudges which looked really dirty. 2) The bed in the new room was on the side facing to step out like a slide at a holiday park. It was worn out by the” heavy weights” over time and never repalced. I fixed this problem temporarely myself by turning the very thick second mattrass over. 3) My wife and I were not able to watch our own old digitized pictures and short video's (TV has an USB port) because the television terminated everything in such that we even could not watch TV at all. Watching only TV was restored by a very helpfull staff member. 4) Between my bed and the wall were a lot of big and thick parts of clocked together dust. (see pictures) These rooms stay very dark even with all ”lights”turned on and by accident I noticed this because I used my flashlight in the night. 5) Vd Valk send us by e-mail a voucher for a welcome drink which did not specify any period of validity. When were thirsty the last day we decided to use it and went to the lobby and showed this voucher and the answer was that it was only valid on arrival. When I told the lady that this voucher did not mentioned anything about it she then told us to get a cup of coffee where we just had breakfast 1 hour before. This first acquaintance (in Dutch kennismaking?) with vd Valk hotels was ice cold and for us never more. So to say, our first and last.

Though we weren't expecting our rooms to be in the Kasteel itself, the accommodation in the modern blocks was corporate and dingy and though described as ”deluxe with a balcony” had no views of the ancient pile or anything of particular interest. To be honest, I have stayed in more interesting Travel Lodges in the UK and paid half the price. The whole place oozed mediocrity, from the check-in clerk who volunteered no recommendations on how to experience the Kasteel which was, in effect, sealed off to tourists, to our bathroom which had no natural light or air and a shower situated in the bath. All very disappointing. Dinner in the Old Water Mill was marred by a delay of 25 minutes before we saw a menu and extremely long gaps between courses which we put down to a shortage of kitchen staff or maybe a lack of english menus; both seemed plausible. The food itself was high quality/mid-range though definitely not gourmet or fine-dining. Oddly, Limburg wines were not included on the wine list but a very limited number of bottles from the best promoted vineyard in the region were available by the glass on request. The entremet was literally inedible though I appreciated the free glass of dessert wine I was given in compensation. Service had its faults such as asking us what we wanted to drink before we had been given any kind of drinks/wine list but was generally characterised by a sincere effort to provide attentive service. We opted not to have the breakfast buffet at 23 euros a throw and though the check-out clerk verbally acknowledged we hadn't partaken, somehow he included a line item on the bill ”breakfast excluded” which added 46 euros to the bill (yes, added) which we only discovered as we prepared to drive off. Utter stupidity and a symbolically apt end to our misadventure at Kasteel Vaalsbroek.

Excellent! We arrived a little early but it was no bother and we were checked in swiftly by a very kind and professional receptionist; she was very helpful too with a great sense of humour. The rooms are very nice, big and clean and the bathroom is big, with a choice of shower heads and a separate bath. The breakfast buffet offers A LOT of options and I was impressed, it would have been perfect if they’d have served vegetarian sausages but that’s me being incredibly picky. Check out was swift plus you can also check out online or leave your keys in a drop box. There is ample parking and the location is very good as you are just off the motorway between Belgium and Germany. We booked directly with them so they offered us a little treat which was super nice. I thoroughly recommend this hotel; the parking, rooms and staff are very, very good!

Nice new hotel. Unfortunately no welcome drinks, which is normal. nice room. No possibility to impose the bags anywhere but on the ground. We are not so old, but still a little limited. So put the chair on the desk with extra support, enough space for a baggage bag or something like that, and now we arrived late in the rain. Had not even been watching, because there were some cars that we should not have left the car standing before the door. Not asked. In the meantime, 10 days further and no points received. This is not what I'm used to Acor and has come there for many years as silver or gold member, so you know what I'm talking about.

Service was good. Rooms complete. Breakfast was well cared and wide choice. Unfortunately we had the room above the Irish Pub. That's nicely useless. Until 4.00 hours no eye closed. Despite windows close to ventilator, no airco, and was very warm ....These rooms above the pub should actually be used nudity ......

Really nice property so close to the city of Maastricht and Germany. The room was big and comfortable (only issue is that the room was really cold when we got in and this took several hours to take it back to around 20 degrees). Dinner and breakfast were great.

It's been some time since I visited a hotel where there was absolutely nothing to improve. But Chateau St. Gerlach was a perfect hotel. We booked a 2 room appartment and the appartment was roomy and cozy and most of all clean and complete. One living room on the ground floor and 2 bedrooms upstairs. Nice bathrooms with men and women grooming bags. Nice soft beds, and the price proved excellent value for money. We enjoyed a great breakfast and the staff was very proactive, very helpful. The hotel has excellent spa and swimming pool facilities, a church on the hotelground that is breathtakingly beautiful. The location could not be better. The grounds of the hotel are big but well kept, and surrounding the hotel are the hills of Valkenburg and some great walking areas. And I was not the only one who was excited, my wife and my family were equally thrilled. I think if you really wanna treat yourself when you are in the south of the Limburg province in Holland this is definitally the place to be. I think this venue will be in my personal top 5 of best hotels I ever slept in. A 100% recommendation by yours truely. Can't wait to return to this hotel in the future.