Gość
10 kwietnia 2023 r.
We booked the Royal suite for two nights at a cost of €784 a night. Obviously had fairly high expectations. Since driving from London in the early morning we requested a 3 pm instead of 4 pm check-in. The response was that the hotel was completely full the night before therefore, they could not guarantee that the room would be ready. On arrival at 4 pm we waited 15 minutes as the receptionist was checking out other people. We asked for help with our luggage and went with the luggage man to the room, he did not have the key, it was still at reception, so I went back and had to wait again as the receptionist was on the phone, and the other receptionist said she did not have the key ! As soon as I saw the room, I was a little surprised that there were no bathrooms ensuite, and there was just one toilet in the entrance lobby of the room, then a full bathroom with double sink, shower and bath. One bedroom oddly had simply a shower room with no door attached to the bedroom. No door for the shower and no door between the shower and the bedroom. I wrote to *********** saying that the specification advertised for four people with ensuite bathrooms was incorrect. The automatic message was to talk with the hotel, I wrote to them via ***********. It was Sunday afternoon and we went directly to the swimming pool as our young daughter was very excited, totally surprised to see the whole pool area completely littered with towels, I would say 60 to 70 towels. No staff could be seen in the pool area. The pool is very nice, but extremely busy, the hotel sell day passes, and as a result, it is not really exclusive. We had dinner in the restaurant and it cost €150 for two adults and a child with two glasses of wine. High-end prices for basically low end bistro food, with very little taste. The service was actually appalling, quite surprising. Breakfast was standard, add any budget hotel in France. Nothing special whatsoever. The pool was far less full on Monday with no towels lying around. Most enjoyable. We went to a local restaurant for lunch called L'Escargot which was much cheaper and absolutely top-notch. For dinner, we ate in the room some lovely food we had picked up on the way as we wanted to utilise the dining table and certainly not the downstairs restaurant. The hotel is spectacular, but everything is cheaply made, all the furniture is of a very low quality and fit and finish of everything is not quite right. All the flowers are fake which seems a real shame. Another surprising point was that on our floor, the top floor which was the second floor corridors to our room were huge and long, with no heating on, all the radiators were cold, even though the night before was minus one. I never received a response to my mail, but at checkout they told me they had seen my mail and would respond to me in person. The initial response was that I was absolutely right regarding the facilities not being ensuite and that was the fault of ***********. Told me tha
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