Claudia
4 września 2023 r.
AC not functioning on the second floor of the building, rooms are small and aged, clean overall but no outlets working, AC is not central is a split and was not working we sleep with 30 degree all night, night audit unable to offer us a fan or a fresh bottle of water and not even able to accommodate us in another room, only one room was left and he was waiting for others guest to arrive. In the morning they treated us like we would annoying them due to the AC complaint, they ruined our first day in Venice we couldn’t sleep or even open no one of the windows in the room, front desk very rude, I am fluently Italian speaker and I heard them talking about the AC situation like it was a disturb for us having us as a guest, we are paying guest, we ask at least for a fan or anything to make it trough the night and all our requests were ignored. We decided to switch hotels the next day and they were unable to offer a refund or neither a complimentary breakfast or only one apology for the inconvenience, they got annoying when we walked out and went to look for another accommodation. Do not stay here RUN away this place is not accommodating and the staff night audit staff is incompetent and extremely rude.
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