Alloggi Acquavita - Checkin at "Alloggi SS Giovanni e Paolo"

bardzo mała dbałość o klienta. klucze są dostarczane w jednym budynku, a zakwaterowanie znajduje się w innym miejscu. wskazówki trudne do naśladowania i śledzone po podaniu nowego adresu. obiekt bez recepcji na miejscu, ale z drugiej strony wykorzystywany jako depozyt za brudną pościel. przy zameldowaniu proszą o dane konta kredytowego na opłaty za pokój (już opłacone z góry) i na ewentualne szkody, ale podpis jest wymagany, zanim klient będzie mógł obejrzeć pokój, a tym samym zweryfikować rzeczywiste warunki pokoju „nieruchomego”. na nasze skargi recepcjonista nie był w stanie powiedzieć nic więcej, że jest tylko pracownikiem i że rozumie, że wszystko było napisane w ogłoszeniu. bardzo złe doświadczenie. nigdy nie otrzymałem takiego traktowania, mimo że odwiedzamy Wenecję wiele razy w roku.

We do not recommend staying here. I had high hopes as my conversations with the company before arrival was pleasant. They seemed to be very accommodating so thought this would be a nice stay. The man, Stefano, who checked us in was great and helpful! The issues started when we got to the “hotel”. - Our coffee machine didn’t work. We got a replacement one, but this should be checked before guest arrive. When we told the front desk man he seemed be annoyed that we were asked if these things could be fixed and blew us off. -Our toilet did not work. The toilet broke 3 times during our stay. We had to ask twice for it to be fixed, then it still broke again. Luckily my boyfriend was able to figure it out after an hour or so, but once again we shouldn’t have to be completely repairs when we are staying at a hotel. And no we never flushed any products down. -The bed frame was terrible. Any time you sat on the bed it would screech and move 2 feet. We constantly had to get up and push it back to the wall. All of this would be bearable, but the main issue was the front desk man. He should not be working in hospitality. He was aggressive towards us, and rude. He made the experience one we would never recommend to anyone else. Stay anywhere else. You’re paying hotel prices and this is not a hotel.

Room right on the canal. Clean and comfortable. Easily accessible to attractions. My one disappoin**ent was their stringent checking in policy. As our Ryanair flight landed at 21:30 we had to stay at the airport, at our own expense. First night nonrefundable. But, i would plan properly and stay here again.

Great place to stay, very good value for money… I’ll be forever wondering who put that roof mirror in though.

Quaint little guest house right on a canal. Easy to get around and see the whole citt from here.

Had to do check in in totally different location (aprox. 1km away from the building where the rooms were). So wasted some time because had to walk to different directions..

Very nice location. Be advised that the check in is about 10 minutes walk in another location from which you will get the keys and code for the front entrance.

This property was filthy. My husband and I arrived to find a smelly, hot room, there were flies all in the shower and bathroom, several on the walls in the bedding area. There were little black hairs on the bed spread. The sheets were clean, but you could quickly see that the actually bedding covers were not. The refrigerator has black mold in it and the door into the street (we opened to try to get cool/fresh air) had so much trash in the space in between. This was an experience AFTER having the hardest time locating the actual room. And once locating the room, we were informed we have to go another 12 minutes walk (with all our bags) to check in and receive the keys. My husband and I were discugusted by the room and ultimately decided to book a Marriott hotel with my company discount just to get out. We didn't stay at all (other than the hour or so it took to find another place so last minute). Despite all of that, and pictures supporting our concern, the tenant was not willing to give us any sort of assistance or refund. His only offer was to have his housekeeping come the following day at 4 PM to clean (again). This was a lower-cost room, I understand. So amenities were not expected, I realize that. We just wanted a simple room, on the water to really immerse into the culture, I am a Marriott employee, so finding a nice affordable hotel is not an issue. I was seeking experience. One that yes, was cheaper, but that is NO excuse for the absolute filth of this room.

Great location, nice spacious bedrooms. The only inconvenience is that the check-in location is different than where we stay, and that the check-in hours are very inflexible.