Casey
13 października 2023 r.
We came to town for the Navy graduation ceremony and to spend time with our graduate. Upon arrival we were checked in by a very friendly but new employee. Our room: cracked tiles and mold in the shower, water damage to the floor by the AC, the floor was raised and uncomfortable to walk on, the shower had one setting which was pressure washer level and extremely uncomfortable, we had to buy a new shower head from Lowe’s to take a shower. The glasses didn’t appear clean. At reception there was a leak filling two large trash cans. The 2nd set of automatic doors wouldn’t open and the maintenance team was standing chit chatting. We manually opened the doors to get inside and they asked how we did that? We placed an order and waited 15 minutes for the bar tender to come back out from where ever and then took someone else’s order, so we left. Our order had been placed with another employee who took it back to the bartender. The walls are very thin and we could hear conversations from multiple doors down in and outside the room. The person in the room above we could hear using the restroom, not just the flush. We have stayed at other Indigo Hotels and unfortunately this one does not measure up to the normal standards of the IHG brand.
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