Residence Viale Venezia

Good choice for a short stay in Verona

The stay was a full apt with 2 rooms and full kitchen w/pot pans and dishes.. Livingroom had 2 single beds and no couch. Large bedroom with television.. Also came with washing machine and clothing dryer on balcony Was unable to get on line internet connection didn't show on my computer..

After being recommended to stay at this “hotel” for a course we were doing, it was a nightmare from day one. We were in a 4 bed apartment and hot water wouldn’t work for more than 15 minutes so that meant some of us were having cold showers everyday. Especially when they’d fix it at night but it was freezing again by the morning and we didn’t have time to get them to sort it as this took around an hour of our time. Despite telling them EVERYDAY that our hot water wasn’t working and the boiling was broke, it took them 6 days into our 10 night stay to do something. Everytime we would plead them to fix it or move us apartments, they lied and told us that the hotel was fully booked and would just tell us to turn the boiler on and off. The hob in our apartment barely worked, everything was dirty and smelt like a nursing home, no washing machine, mouldy dirty showers and limescale on the shower head so thick that it wouldn’t even work properly. The microwave sparked at the plug and needed to be changed, the bedsheets smelt dirty and the shutters kept jamming. On day 6 they moved us to a smaller apartment, despite paying for more and didn’t apologise or offer any compensation. When we arrived, the showers still weren’t in the best condition and the kitchen was barely supplied with any utensils to cook and then the balcony door jammed shut. When we called reception, he said they couldn’t do anything for a couple of hours despite us having washing our there and wanting to use the balcony to enjoy the sun. He then barged in 10 minutes later, not saying anything and pulling at the doors then proceeded to climb through the window to get to the balcony. We’ve constantly had to change our plans to wait whilst the staff at the hotel messed with the broken things and not know how to fix it. There was no proper engineering staff and we didn’t see any cleaners working whilst we were here. The one time our apartment was cleaned, they didn’t leave any toilet roll and left one of the rooms completely uncleaned. The staff haven’t apologised once for any of these issues, if anything they make you feel like an annoyance when they should just get their hotel sorted. It’s dirty, it’s old and it’s been a nightmare. It also looks NOTHING like the photos. It’s overpriced and promising an experience that doesn’t exist. Save your money, the hostel would probably be nicer.