We visited Pentahotel Wien from 19th to 23rd February and have to say there were some good things bout this hotel and things that need improvement. I travelled with my wife and another couple, and we have done a lot of city breaks, staying in 4 star hotels. The hotel has a strange theme of an mix of old and new, and styled to be semi industrial with partially knocked down (fake) brick walls and exposed ceiling ducting and pipework. Upon arrival the reception woman was pleasant enough but it is only a small desk and hotel uniforms consist of different coloured polo shirts and seemingly anything else tgey wanted to wear including jeans. Not your usual expectation of reception staff. We were in room 507 on the top floor. There are two lifts that take you up to the rooms. Corridors are weirdly decorated in a dark brown with random things on the walls, gold framed mirrors and pictures of dogs. The room had multi coloured decor but everything was of good quality. The bed was huge and very comfortable. Pillows were small and very soft, and even with two each we had to ask for another. We only had a small window with a blind as we were partially in the roof space. Room was very hot and the air conditioning didn't work. Even on the lowest setting it pumped out heat. Window only opened slightly, so we had that open day and night which made the room noisy from traffic noise. Considering we were there in February, I dread to think what it would be like in summer. Hotel details say a fan is available, so maybe that's because the air con doesn't work. TV has no English channels, not even the usual BBC World news or CNN, so just used it for radio. There is no safe in the room, which was annoying and we had to take all our cash out with us and lock passports in our case. There are no drawers or wardrobes, just a modern rack to hang clothes and box holes to put clothes, but it was functional. Bathroom was good, with a rain shower and hand left shower fittings, hairdryer and everything you need but a little small. We were a little underwhelmed for a 4 star hotel. Before travelling we had downloaded the drinks menu and looked at some of the cocktails we hoped to try in the bar. They were mainly priced at €8.00, but on our first visit to the bar the printed menu was different, with most cocktails at €11.50 or higher. Reception said they changed a few months ago and they haven't changed it on the website yet. There was also less choice than on the online menu. The bar is big with large comfortable sofas and we had drinks there most evenings before we went out and when we returned later. The barman Nenad was a lovely friendly guy and really looked after us and made the stay much better than it would have been. He certainly knows his job well, was always smartly dressed and was also chatty and we appreciated his friendly manner. He really made our stay much more pleasant than it could have been and the management need to be aware of what an asset he is to
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