Hotele niedaleko Paco Ducal, Vila Vicosa

A beautiful bulding, a splendid location with a calm and tranquil entourage. But: The hotel it’s not prepared for high season, food took ages, to be served, and almost everyday there was something missing on breakfast, due to sold out reasons. The worst FBM they choose to manage this hotel. If the restaurant it’s sold out for dinner, you will not have any chance to get food until 22:30, and the menu at that hour it’s resumed to 3 different types of toasts, that happen to me and my family. We arrive at 20:30 and we where starving, and they refuse to serve food until 22:30, after a bit of reclamation different food from a snack menu was offered. On one of the busiest days in the hotel, the pool bar was closed. It was bank holiday, and the hotel was full. It was a mess to get some food. The rooms are clean, and they are in old monastery rooms. Ours was a mess. We asked for two complementary beds, the most discomfortable ever seen. The room door did not work at all, at front desk they told us, they were expecting a new one. The door didn’t close unless with a key, We asked for an extra key, something normal for 4PAX in the same room, it did work, but only to open not to close from the inside. The bath room with beautiful local marble from the region, it was impossible to take a shower with get a bump in the head, resulting from the falling of the shower from its wall holder. They fixed it by reducing the water pressure, but from that moment on, it was impossible to regulate the water temperature. The cleaning team never left the enough toilet paper, almost every day we need to call for more. Finally the extra beds that I payed for my kids were with a thin mattress and a falling apart estruture with springs getting loose, and a sofa bed also falling apart, that we need to fix every day. One day we arrived lately and found the room door completely open, some one from the cleaning staff, left the door open after cleaning the room, lucky nothing was missing. At the end as compensation they offer a day of one extra bed, around 2,5% discount. The personal at the front desk were always very friendly, collaborative and sympathetic with us and all the events, that happen with us during the stay. It’s not enough being beautiful wen you’re are not efficient or even haven’t the conditions to receive your guests in conformity with the price you demand.

My husband and I had a magical experience visiting Evora. Staying at Pateo dos Solares Charm Hotel made it even better. Luis Silva, the host, made us feel so welcome when we arrived after a long day of traveling. He even helped us park our car! He went above and beyond to make our stay memorable. We had dinner and drinks at their restaurant and everything was delicious. Breakfast was also very well done with many homemade delicious choices. The hotel and grounds were gorgeous and really helped to make us feel like we were in a very special place. We would 100% recommend this authentic and welcoming hotel and restaurant.

The same Pousada series, this is an old castle. It is also very flavorful. For breakfast, you must try the famous local Iberico sausage. The tower opposite the front desk must be climbed to see the panoramic view of the small town. The restaurant next door, the venue used to be a prison, the environment is very flavorful, the dishes are very delicious, I even had two dinners

The rooms are very comfortable with good beds and spacious. There is a very quiet place to find rest. There is a very nice space but it's only a pity the pool is so dirty and degraded, they told us they were waiting for the high season(?). The sympathy of the girls of the reception was what we most enjoyed.

Secure cctv covered car park, which is barrier controlled and free to hotel users. Reception staff very friendly and accommodating, very good English spoken. Our room was very good, spacious with a large en suite. A fridge is in the room and a safe. Only criticism is the lack of sockets for electrical items near to the bed. Had to use a bathroom socket to charge my tablet, as the tv socket was being used to charge the phone. Having said that, the hotel is a few hundred years old with walls as thick as a cliff face, so accept some minor issues. The hotel was brilliant, well kept outside as well as inside. Fantastic views over the city and surrounding areas. Historically one of the best locations available in Elvas. Breakfast was good though the bacon and scrambled eggs were on the cold side. A great continental breakfast selection with yogurts and fresh fruit available also. Staff were without exception faultless. Always friendly polite and helpful. We would definitely recommend this hotel and will return.