voco Brussels City North,an IHG Hotel

We spent a weekend at the Voco in Brussels (Vilvoorde), as a family of 6 we had 3 rooms and all of us enjoyed the stay. It is a business style hotel in a suburban setting. Clean and comfortable. Given the location a vehicle is essential, onsite parking is available for a fee but you can also park on the street for free. We used it as a base to travel around Brussels. Thank you to Sandra and Dinah for making us welcome, we enjoyed the Fussball table!

Staff were unprepared for our coach party, even though they were warned in advance. Check-in was therefore slow. The lift needed a door-key pass waved at it but there was no sign making that clear, so a lot of time was wasted figuring out why it wasn't working. The restaurant was similarly unprepared for guests, which meant staff were thin on the ground. When we asked for a dinner menu, a waiter put a little card on our table. It had a QR code. We scanned it. It led us to the tapas menu, which was not what we wanted and was not available at night. We told the waiter and he went to fetch another little card with a QR code but no-one was sure if that one led to the right menu. In the end he produced a photocopy of a real menu and then proceeded to tell us that most of the food wasn’t available anyway, so we gave up and went hungry. This absurd palaver loses the hotel one star. The room was clean, the bed was very comfy but we had to hunt for the weirdly hidden bathroom light switch which was another source of irritation. Overall, the place seemed to be trying too hard to be clever. This could be a great hotel if staff were more on the ball and it was run in a conventional way instead of relying on the gimmicky use of technology.

A quirky hotel with lots of technology that nobody will ever use, but the people here are fantastic. Everybody was kind and helped me out on a few business-related problems. The food was very good in the restaurant.

Was a bit underwhelmed. This hotel opened just a few weeks ago, so everything is in top shape which is a plus. However, there was no IHG elite status recognition whatsoever. The bed was not so comfortable. The blanket was way too thick for my taste. Maybe they are recognizing this--the room temperate setting was very looow, almost freezing, which counter-acted the monster duvet cover. Location also not great. Not much in the area at all. Overall, while I appreciate the property is new and fresh, there are a couple of things I think could have been better, so my overall rating is just average. Potential is there, though.

Very nice and clean rooms. Location next to the airport but in a quiet neighbourhood. Very friendly peoples at the reception. Loved it very much. Nice for businesspeoples and near to the expo and koning boudewijn stadium.

Best bed. New hotel, Nice view, lovely food, ... Een van de beste hotels die ik ooit heb bezocht. Het heeft een sfeervolle stijl, een gezellige bar, en een uitstekende service. Het personeel is vriendelijk en behulpzaam, de kamer is modern en comfortabel, en de locatie is ideaal. Ik raad dit hotel aan iedereen.