The Blue Water

何と言ってもビーチとプールが素晴らしい。まさにブルーウォーター宿泊施設です。 お部屋についてはいささか平凡です。

海沿いのホテルで、リゾート気分を楽しめるホテルでした！部屋も広く、食事も美味しかったです！ ただ、従業員の方が、日本人とわかるとチップを求めてくる場面が多かったのが残念でした。

房間櫃子還有前房客的貼身衣物 比起多年前去，變得更庸俗，更商業

This hotel was pretty good in many areas, but let itself down in a couple of minor things. The tamarind juice and cold towels on arrival were certainly very welcome. The reception staff are all friendly and very helpful. A mistake was made with our room allocation, which the lovely Kushani soon recognised and then upgraded us as an apology - all dealt with very swiftly. So, our suite was lovely. Very spacious and tastefully decorated/furnished with beautiful views across the lawns to the sea. The beds were comfortable and we were delighted to be able to use Netflix & YouTube in our room. The pool was absolutely divine and the morning aqua sessions were very enjoyable. We found, on a half board tariff, that the food was inconsistent. Some days it would be very good and others not so much. Of course the Sri Lankan food is quite spicy, and there was a fair amount of choice if you didn’t want spicy food, so we definitely didn’t go hungry, but often we found the meat was very poor quality, gristly and chewy. We avoided meat for most of our trip. The evenings would always see a little entertainment taking place outside the dining area - always very pleasant music or singing. The spa was ok, not the best ever as it was a little on the expensive side, but the ladies in the spa were lovely and very skilled. Overall I think the hotel went above and beyond to attempt to make our stay an amazing one, if the food had been better I’d have awarded a higher rating. That, and the intimidating men, waiting at the beach gate/fence, trying to hard sell things (trips/souvenirs etc) to us - really the hotel should move them on.

We stayed 8 nights in this beautiful The Blue Water Wadduwa and celebrated New Year 2024 at the Gala Dinner. Gala dinner at the Hotel is good but let me tell you how it works: hotel team and waiters wait when you get drunk and then they will bring you incorrect bills for alcohol (more expensive) that you didn’t order and expect you to sign the bill without checking. If you sign the bill after your signature you have no chance to correct it after hotel team’s mistake. Politics of the hotel is: guest has the money anyways and pays for everything, even for mistake of waiter (hello dear Sandun). See photos how it looks like, you have to check team for every bill and be very persistent to correct the bill or to cancel things that you actually didn’t order. We stayed with breakfast and dinner included and paid for lunch and drinks. Thanks waiter Rameesh for good service. If you want to report problem to higher management of the Blue Water - be ready to meet toxic communication and disrespect in person. Higher manager let you know in disrespect way that if you are woman you have no voice to talk to this MR super important manager even if you paid money and he threatens you: behave good or I will bill you straight away without additional checking (we paid all bills in the end and nobody apologised, just argued with us). The Blue Water Hotel doesn’t have private beach so be ready for public beach with no lifeguard. We had emergency in the ocean and woman from our hotel was hit by the wave and had muscle shock. So we guarded her to hospital with hotel's representative and no one ever said thanks to us for help. Only thing management says to you: dont talk to local people on the beach, they are dangerous. But the irony of the story is opposite. You cry for help and the management don't care, they don't know first aid rules or CPR neither they have medical room within the hotel. They only follow burrecreacy and place rules of not swimming in the ocean, which is fair too. But local people are friendly and did a lot of good things for us, so they delivered fast pizza from Pizza Hut, because hotel was crowded due to new years holidays we waited 2 hour for our lunch or the locals told us more interesting things about Sri Lanka in comparison of "exursion guides" that provides The Blue Water - they hardly spoke english or russian at very expensive tours that we took from them (we booked private exursion for 6 people in minivan). Anyways main manager said he doesn’t care about reputation of the hotel in any community (I speak Russian and English) and it’s OK if I share my true review anywhere else. After all adventures there was flooding at hotel and our room (night before checking out) and in the morning they presistently asked 5 star review on Tripadvisor, even the room wasnt cleaned fast and we had to remind few times about it and they treated us as guests in very unwelcoming way. Which is sad because hotel is built by famous srilankian archritecturer Geof

After really looking forward to our holiday we ended our stay feeling very underwhelmed! The all inclusive was very restricted compared to any where I’ve experienced before. When the all inclusive finished at 11pm I was horrified when I asked for a bottle of water in the bar I was told “no”, the barman wouldn’t let me pay for a bottle of water either. I would like to point out this 11..05pm and the bar was open. There was an occasional in the main buffet restaurant when my husband was asked what he wanted to drink and I was ignored. To make it worse the waiter came with my husband’s drink, poured it in his glass and walked away before my husband or I could get his attention. Not once was I acknowledge! These issues were raised at guest services however it really didn't make any difference as the whole of our holiday if staff saw your blue all inclusive band you were made to feel like you’re an inconvenience to them. I wouldn’t recommend this hotel if you have children as there was hardly anything ‘child friendly’ for all inclusive guests, you have to pay extra! There’s hardly any sun loungers with parasols. I do have to mention Aruna, who works at the pool bar. He was the only person to make any effort with guests and the only pool bar team member who was proactive. I was part of a large wedding party and although the bride and groom spoke of their personal experiences and disappointments with the hotels managers, I feel the situation wasn’t dealt with efficiently. It was all too little too late to rectify and too many promises were broken. Luckily we were with our friends to share and laugh off our daily bad experiences.