Tru by Hilton Middletown

This hotel was amazing offerd great breakfast and was close and convenient to many of stores I recommend any stay here it was amazing

I was amazed at the professional and excellent service we received when checking in & checking out. He was also extremely helpful assisting all the guess during the breakfast hour.

Very nice property and friendly staff. Recent upgrades and comfortable beds. Loved the welcome gift!

Hotel is in a great location with easy access to everything. Rooms were clean and smelled nice, the only thing worth improving would be to clean the floors a little better in the room. Walking barefoot around in the hotel really showed that the floor was not very well cleaned because your feet would be black. Bathroom was a good size with plenty of towels. Another improvement would be to put some sort of silicon water barrier at the bottom of the shower stall door because a lot of water splashes out and there’s nothing to stop it which leaves the bathroom wet. Breakfast was normal for continental breakfast. Service was great. We needed a crib in the room and they delivered it right away. Room service was also great and cleaned the room every other day. Would definitely stay at this hotel again.

Walls are a bit thin and you'll hear everything. The rooms and staff are really nice. Bring slippers. The floors are not carpeted and get dirty fast and are really cold. Other then those things nice place to stay. Also be aware if you have neighbors or not. We didnt and the alarm went off in the room at 5 am. Took 20 min for someone to come turn it off after i called the front desk.

The property was new, clean and well kept. However, lighting was disappointing; you had to get up from bed in order to put out the bed lamps.

We checked in and there were no towels in our room. We called reception to request for it they told us they will bring it but no one came for 1 hour as we waited. We went downstairs to speak to reception and were told all towels are still being washed and none will be available until 7:30 pm so we had to wait for them. We also had requested for our room to be cleaned at front desk during our stay, this too wasn't done and again when i asked for new towels as we had anticipated for them to be changed which wasn't done as our room never got cleaned. We again had to waitl till same time. Not sure what the issue is but the hotel staff may have a shortage of people as the person at front desk is also managing the breakfast and cleaning staff and also towels. Also most of the time when you call front desk there is barely ever anyone to answer the call as it seems they are doing more than what their responsibilities are due to the shortage in staff.

You can’t sleep with noises through the building and engine running outside

Unfortunately my mother had to stay over for Christmas with one of her elderly client. So my sister and I decided to stay at a hotel closest to her. My experience was not very good mostly. I went early to inquire about early check in and the person at the front was extremely rude, she literally insulted me not in her unavailability but how she responded. We went away and came back later that evening Christmas Eve so we could get to have an early evening as a family and open gift since my mom got a few hr break. The person who checked me in was very pleasant and could see I was exhausted and was very kind. The following morning of check out I went asked the front for a late check out, he agreed to 12:30pm. Upon packing to exit the room at 12:13pm someone knocked on the door and started yelling at us for not having exited the room at 12. We explained we spoke to a member of staff and was granted check out at 12:30 and are in fact packing our car to leave. She then asked who would do that since she’s the only one who could approve this. (Clearly that’s not our problem, we are guests) this is an internal issue and best handled in private. She was very rude of which I told her. A phone call to check in with us would have been more appropriate than to come pounding on the door as though we aren’t welcomed or paying guests. This has been the worst hotel experience I’ve ever had. Customer service was the worst. The walls had brown smudges and the sheets are thin not nearly warm