Seaside Garden Retreat Accommodation

Property run down but what staff contact there was was friendly. Chinese restaurant next door adequate.

It was great to be able to have my pets with me. It is not good that the so-called fenced area was not pet-proof, with large gaps under fences, and hedges instead of fencing, allowing everything to escape. Attention to properly closed in pet court-yards would hugely improve the Resort. Also, some food/drink vending machines?

The bathroom vanity was falling apart the curtains were falling apart/torn and dirty. Chairs on the balcony were old and not comfortable to sit in. Had to take the inside chairs to use the balcony. The table we had to put a beach towel on as it was so dirty. The whole place needs to be maintained and given a good clean to get up to a satisfactory standard.

The stafg was friendly and property is clean and rooms are spacious and comfy. The only little feedback be to have a light over swimming pool for someone who wants a swim between 8pm amd 10pm. Not a hugre issue.

Good - room size, some 30 sqm, two double beds (although we ordered one queen, but it looks like all room have at least two beds. Rooms overlooking park area, nice, green and quiet. And the rates are cheap comparing to other properties available it the area (it's about 5-10 min drive to Terrigal, 15 min drive to The Entrance). Separate table and two chairs inside and another set at the balcony. Enough power points around the room (it's often a problem in hotels). Bad - this property probably fits definition of "run-down". Everything is old, no fly screen, fridge produced more water than cool, shower door replaced with a curtain, bath in poor state (although clean). No batteries were supplied with A/C remote.

Nothing was upkept, the place was so dirty there was the last peoples hair in the shower. Looked like they had just changed the bedding and not cleaned anything else. Was given 2 half rolls of toilet paper and the matresses very uncomfortable. Air con didn't work either.

The toilet was dirty, cob webs on the ceiling, lounge and wardrobe were very smelly

This is an older property that is being progressively restored and improved. We have stayed multiple times, and it gets better every time.

Our skate team needed overnight accommodation close to Erina Ice Arena for a competition. The property is fine for a cheap bed, but could use a good clean and some attention to detail and basic amenities. The desk was unattended when we arrived mid afternoon, but when we rang the number a lady came trotting out to check us in. She was very helpful and friendly, but fairly clueless - turned out to be a friend of the owner helping out while they were on holiday. Grounds were very nice, and the area is quiet. Rooms were fine - beds and pillows good, window coverings dark enough. However, the details let them down. The fan light in the bathroom can be heard from the next room , and sounds like it is going to rattle out of the ceiling. The cleaning is clearly perfunctory - layers of dirt on flat surfaces like power-point panels, and along carpet edges and skirting. There is no fridge. There IS a kettle, however the power cord does not reach the power point, and we had to go and beg for a cup and saucer to go with the random handful of teabags and sugar sachets thrown in a dish. Of more concern is the fire fighting equipment - a mini fire extinguisher tucked in a corner out of sight in the corridor (though every room does have outside access for quick exit). Overall good value for a cheap stay when all you need is a bed for the night, but needs a good clean.