Sonesta Simply Suites Detroit Warren

The size of the room and the offered amenities within it (stove, fridge, kitchen towels, etc) were wonderful. However, the couch cushions had debris and dog hair on them. In the corners and along the baseboards in the room and in the hallway, there was debris and dust. When you allow dogs to stay at your hotel or have made renovations, you have to increase the cleaning effort. And there waa staff assigned to the front desk; however if the staff had to step away, there was no way to alert them of your presence. Not even a simple bell. The staff was extremely friendly, I just needed to figure out how to let them know that I arrived abd required assistance.

整體上算是還可以

There are lots of hotels in the area. We booked this for the weekend and were pleasantly surprised. When we arrived, the front desk was so busy. The staff were efficient and friendly. The room was very spacious and super clean. From reading some review, I was a little worried about noise and smoking around the premises. May be were lucky. We had a excellent stay with no issues. Will return if in the area again.

NEVER will I stay with this brand of a hotel ever again—the worst hotel experience of my life. I felt so UNSAFE. If you are a woman traveling alone, DO NOT stay here. I booked this room through hotwire because of the lower rate. There was a mix-up with the name on my reservation which complicated check-in. This was not the hotel's fault. However, the way the hotel handled it was horrible. I don't know if the manager was new, but she was pretty useless. I don't know if the hotel has a general policy of lousy customer service or just bias towards specific customers. Hotwire corrected the reservation issue fairly quickly, and I finally got to my room. A strange person walks straight into my room twice within 5 minutes using the keycard. I called the front desk to discuss my safety and the lackluster customer service. Next, I spoke to the manager, Heather Sancrowicz, and again she was useless. The manager told me the only people with master keys to the room were hotel staff, but her staff wouldn't enter my room unannounced. So, if it wasn't hotel staff who entered my room twice? After my complaint, the front desk started calling my room every 15 minutes, allowing the phone to ring only once before hanging up. At this point, I unplugged the phone, put the extra locks on my door, and pushed the recliner seat against the door till I checked out. I was scared and disappointed with the hotel's lack of accountability. The employee's goals were to make me feel unsafe, unwanted, and harassed. They succeed. I was too nervous to sleep. The most frustrating part is that I paid for this horrendous treatment. Don't make the same mistake that I did. Please take my warning and stay elsewhere.

I can’t understand the good reviews this hotel gets from other travelers. The room and the bathroom were not cleaned properly. The carpet was stained, dirty and smelled bad. The air conditioners are unbearable loud. It was not possible to sleep when the air was turned on in our room. The noise from air conditioners in the rooms next to us were equally loud. We had to close the window and put earplugs in to be able to sleep. We had a room with a big shower with an installed shower chair. When I tried to sit on did it break of the wall even though I weigh less than a 100 pounds. I was lucky that I only got some bruises when I fell on the floor. I was just glad to get out of this hotel.