HomeTowne Studios Chicago - Waukegan

This was the worst stay I’ve ever had. Noisy until 3 am, lost a tire to debris in the parking lot, half functioning, smelled awful, poorly cleaned and no housekeeping.

The first room I was given didn't have a refrigerator. After waiting more than an hour to get a proper room - after which I had to struggle from one end of the property to another with a very bad luggage rack, I had to throw away about half of my food because it had been left out of refrigeration too long. Not once in the month I was there did anyone check on me; no housekeeping at all. The bugs and dirt that came in the door were unacceptable. The kitchen faucet was too big for the sink; hard to wash dishes without water spillage. The room was so dark in the area where light was needed the most - over the table - hurt my eyes with the strain. Other residents were too nosy - constantly looking in my windows to the point I had to put privacy film on them. The ac/heating unit blew directly on me where the table was; no option to move the table away from the unit. One employee - Chase?Chaise? - was decent. The rest... non-existent. Property used as homeless "shelter" - would not recommend for long-term travelers.

There was roaches and other bugs, outside of my hotel door room left stinky garbage bags, so terrible that environment.

Dirty, filthy, no hot water to shower, tv broken, customer service was awful, denied a refund when I checked out a day early, resembled a shelter, holes in walls, smelled awful, total nightmare.

I got pictures to send in case need it , don't deserve to pay a all I stay because if I can el don't get the money back either

My room was horrible!!! My floors weren't clean. Lights were out and not working. Heating/Cooling unit wasn't working. I spoke with the front desk and she told me that, the wind blew dirt in the room and that's why they were dirty. Maintenance wasn't working so, I couldn't get the Heating unit serviced. She gave me a blanket after being tired of me talking. Never again will I stay there nor recommend anyone to stay there.

Room had no doorknob, no light in bathroom, toilet did not work. We will not and would not recommend anyone staying here. For the military base being close, you would think the staff and owners would have and take more pride in their property and buildings. They just did not care to fix problems at all or give us another room!!!!!!!

Unsafe, Criminal activity openly conducted in and around building, people walking through park clearly under influence, doira kicked in, garbage everywhere and people in line with "vouchers" to secure rooms. My children and I did not feel safe and were refused a refund. Both ******* and Red Rood ARE aware of these issues which is why they list as "non-refundable". This listing is a fraud and a scam and doing business with *******, Red Roof Inns or any business entity that conducts and condones doing business this way; at the risk of consumers for profit should be referred to the Attorney General's office.

that place was the most horrible place i’ve ever stayed in. ( dirty, old, smells bad, etc.)