AmericInn by Wyndham West Salem

The hotel is undergoing some refurbishment. For example, our rolling desk chair had a broken left arm. The toilets in our 2Q room were very low and small. The bed was too hard for me. Otherwise, it was pretty clean, the pool was warm and the hot tub was nice. Breakfast had a waffle maker and batter, sausage was good, cereal and yogurt were available and the coffee tased good. Rate was pretty good for the La Crosse area.

The evening clerk was very helpfull explaining the double shade controls. The Bold coffee was surprisingly good. There were decent options for breakfast. Any noise in the hallway or next door was loud. Luckily, we didn't have neighbors so our evenings were quiet. Our room had some minor maintenance issues: the towel rack was discolored, and toilet paper holder was loose on one side. Otherwise the room was clean and neat.

Provide only a small sheet/blanket. No comforters. Workers don’t speak English. Hot tub was so overloaded with chlorine, it was burning our eyes and we had to leave. No ventilation in pool/hot tub area.

Friendly staff starting with arriving early afternoon, till leaving around 11.00 am the next day. Very clean !!

When we arrived, they were very friendly and offered us a room upgrade without us even asking. We had a very nice large room with a separate area for the bedroom. The room looked clean, however in trying to fix the couch cushions (which also could use an upgrade), we noticed lots of crumbs under the cushions. The king size bed was not the most comfortable either. Breakfast was good for a free "continental" breakfast with both hot and cold food. It was a nice, quiet hotel, even on a busy weekend in the LaCrosse area.

Went to hotel.to relax and swim. Hot tub was not in service, pool had no heat it was freezing! Tv had issues, there was dirt by bed where it should have been vacuumed. We were pretty disappointed! 6

I personally wouldn’t stay here again. Front desk people are nice don’t get me wrong but aren’t attentive. Apon entering my room it smelled. When cutting on water to shower it made a loud noise the entire time I was in there. I just don’t think it’s worth the money they’re charging for. Breakfast was a 0/10, & they don’t have housekeeping at that location. So that bugged me out too.

The building was very senior accessible, very kind staff, and the breakfast was just right...a waffle maker! We will return!

After checking in, we went to our room (#211) and it was cold. We set the thermostat on the unit to an appropriate temp (a note on the unit said to set between 75 & 80 which we thought was a bit high). We then went to our family function thinking that when we return the room would be very warm, there was no change. Increasing the temp made no difference, unit continued to blow cold air. I went to the desk and reported the problem. The guy came up and tried to make it work. No luck, said the unit needed to be replaced, but made no offer of a new room. I then said we needed blankets (34deg outside) and he said he'd send some up. A person came a few minutes later with one blanket (we had two queen beds-3 people) but said there were no more blankets. There were many people in the hotel and this was all there was. Apparently nobody had heat?? I also was surprised that the desk chair was a folding metal chair. Every other hotel I've stayed in would provide a comfortable office chair. We were disappointed that the tables in the breakfast area were not clean. We were able to wipe the cleanest one off with a napkin.