The Bella Vista in Whangarei is our preferred option when visiting and up until now we have not been disappointed. On this visit - May 2023 - we were very disappointed. The unit was spotlessly clean, as usual. But, and here was the issue for us, we learned that there would be no cleaning of the unit during our stay and there would be no clean towels. So from the time we arrived on Friday until we left on Sunday we had no-one cleaning. Now you would think that we could ask at the office for clean towels but that was closed for most of Saturday. No one on site was very poor we thought. This motel is 4* plus so we would expect service to match and someone available when required. We expect beds to be made, linen replaced etc. If I had known that this would happen, I would not have stayed, and now after some years of being a returning customer we will not return.
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