Room was mediocre. Blue stains in the sink, the toilet flushed twice when you pulled the handle, no shower mat (I almost fell slipping on the tub - put a towel in the tub to keep from slipping.) The desk chair was stuck in the down position. When I asked for another chair, was told "ALL the chairs didn't work." I would think if you know about a problem good management would fix it. If you know this is a widespread problem and do nothing, it is institutional negligence. So-called "breakfast" was packaged mini-muffins, coffee, and juice. If you advertise "breakfast," then have breakfast.
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