The grounds and units are huge and beautiful. It's really a pretty location. However, the staff is very green and not always helpful. Some of the facilities are in disarray (dryer and dishwasher didn't work in the unit, hot tubs and steam room were not working for the entire week) and they didn't cordon off one of the hot tubs when the filter wasn't working, which was a little gross. Also, the management isn't great. There was rarely a manager on duty. They didn't warn us about scheduled roof construction work right across from our unit, so construction began next to and over our car. They waited two hours after construction began at 7am to ask us to move our car, but by that time, the trucks and lifts, and tools were deployed inches from our car. Just discourteous. When we complained to management, a manager was not present and no one got back to us after leaving a note with the new check-in desk staff (who were sweet, but didn't know how to respond because they said they were new). Also, the sales team had great discounted tickets to Busch Gardens (awesome deal and worth the two hour presentation), but the financial team was comically unprofessional and rude. It didn't bother us as we wanted to get out of there anyway (and we still got the discounted tickets after two hours of presentation), but I've never seen sales staff say "I'm outta here" and walk out in a huff leaving us at the table alone. Very unprofessional, but acceptable. Also, the smoke alarms were RIDICULOUSLY sensitive. I can understand setting them off when cooking bacon or something like that. But, with nothing else going on, I toasted an English muffin in the toaster...two halves in a two slot toaster...and it didn't even brown the English muffin yet (setting was on "2" out of 10) and the alarm went off. Eggs, bacon, pasta...everything we cooked (and cooked well and safely) set the alarm off. It was really frustrating at first, and then it got hilarious. And it wasn't just us. When we would walk to the aquatic center, we heard three or four alarms going off at other units throughout the day. Comical. All in all, if you get a great deal, it's a fine location. the units are huge. The grounds are very pretty. However, I definitely wouldn't pay full price to stay or expect everything to be in good working order. Also wouldn't expect much help from the staff during your stay. There were 3 out of 8 people working the desk who were helpful. The other 5 were either rude or ignored you.
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