Check in was a shambles. Arrived 30 mins early and was ignored by the woman on reception (she actually walked away whilst I was stood there). Spoke to someone else and was advised there was £10 early check in fee which is fair enough. So we decided to wait in the restaurant area. Nobody told us there was free tea and coffee facilities. At 3pm I went to check in and this took 15 minutes whilst they tried to find a room that was clean. I was then told there would be no cooked breakfast on either day due to staff shortages, so I asked for a refund on the breakfast. This member of staff seemed very harried, not particularly welcoming or interested, just kept saying ‘we’re short staffed’. Once finally checked in, I decided that continental would be better than nothing so I called reception to ask them to switch us to the continental on the first day and a refund on the second day of our stay. After several attempts there was no answer so I went down and happened to speak to the chef. He was great and friendly and helpful and advised there would be a cooked breakfast the next morning as he was cooking it?! Got the full breakfast the next morning and asked for a refund for the second day as there would be no cooked food. I’m still awaiting this refund. Lady welcoming us to breakfast was helpful and friendly. The lift to the second floor didn’t work, the staff were few and far between and all in all, there was very little communication between staff.
Przetłumacz