Hilton Woking

Last night (18th Nov 24) My family and I arrived for our meal at 19:15. It was my partners 46th birthday and to celebrate with the kids. Now as I appreciate the restaurant is very new and still 'finding its feet' there were 2 waitress's and the manager to hand with what I could see a near full house. By 20:30 we received our food after a gentle nudge asking when will the food be arriving. The meal was nice although a bit over priced (Rib-eye less that 1" thick for £35) but the burgers the kids had looked amazing and got the thumbs up from them. I am not aware of the laws for this so please someone do explain, but compulsory service charges of over 10% I find truly disgusting. Long has the day when you get presented the option via the card machine or kindly giving the person who served you cash in the hand. This evening I was astonished to see on the receipt just shy of £25 tip!!! I haven't even paid this much when eating up in London let alone in Woking. My home town. I feel very let down with this and it did leave a very sour taste in my mouth when leaving the restaurant. I am not going to say how the birthday girl felt [sad face] Anyway, I will leave it at that but if things stay like that I know for sure, we will never return again. Happy to walk down to Cotes instead!! PS Also take a look at the attached receipt. Even the time at the top is incorrect as our table was booked for 19:15 as mentioned above. SIGH!!

Wonderful! Best accommodation in Woking. Rooms spacious and beautifully finished. Amazing team, warmest welcomes, GREAT BAR! The mixologists are really clever, and really reasonably priced for the experience you will have. I can see this becoming a real destination locally for food and drink. We will def be back when we visit friends in the area. Highly recommend for work and leisure guests. Really great breakfast too! I think you get the idea… I really enjoyed my stay!

Hotel newly opened. But service quality and standards are poor Room has no amenities for what price they charge No saucers with cups. Loverly views from the restaurant I would go to the Doubletree on next visit - which is just down the road. Offers better value for the price

It's a brand new hotel but the quality of the hotel was such that any teething problems aren't worth mentioning. Paul and Emma are great assets. The rooms are spacious and well equipped. Everything works. The location is great if you like shopping as the hotel is part of the mall. The train station is about a 5/7 min walk so also handy for Central London. Best hotel in Woking.

I stayed at the Hilton hotel woking on business. This was like no other hotel that I have stayed in on business. Working away from Monday to Friday can be pretty lonely. Paul Smith the Customer Relations manager was superb. From the time I booked in, I was made to feel relaxed until the time I booked out. Paul ensured that all the guests was taken care of and even came upstairs to the dining and bar to make sure we all had a good experience whether work or pleasure, he ensured everyone had a pleasant stay. I will definitely be blocking booking whilst I am working in this area. Well done Pau and team with what you have achieved on opening a brand new hotel. A credit to Hilton Woking

Our first experience of the new Hilton Hotel was first class. the OXBO Kitchen and LOFT Sky Bar were excellent and I highly recommend. We were spoiled with numerous firework displays which just added to the amazing views. Only been open for just over a week but we will be back! Service very attentive and food and drinks really good!