Sheraton Grand Wuhan Hankou Hotel

Aside from the very nice nice rooms and facilities, there are the Friendly and caring staff. They called me ahead before my arrival to ask if I needed anything and preference. I forgot my phone charger and they are nice enough to mail it to my next destination. I will definitely stay ere again. (View from the 31st floor)

Generally the room is cleansed, facilities are there, service hospitality let the hotel guests feel great.

great city view from 28th floor, clean bedding , spacious bedroom and bathroom. l love all Sheraton style decorations but the hotel needs to renew especially the old and dirty carpet asap.

Location is good, walking distance to a shopping mall. Room is clean and spacious. Thoroughly worth the price.

This is our first trip to Wuhan and mainly for visiting relatives who live in Wuhan. Our first impression at Sheraton hotel is good. Started with the bell boy who greet us when we arrived at the hotel and help us with our big luggage. We have left one parcel at the taxi without notice. After we checked in the hotel we then realised that the parcel was left at the taxi. The concierge by the name of Owmen Zhou(周星驰）who is very kind and help us to call the taxi company to locate the taxi driver who drop us at the hotel and informed him to return the parcel to us ASAP and really appreciate his services and kindness. He did extra-miles to ensure we received our parcel on-time. in addition, he also introduced us the exhibition that the hotel have co-joined with the Wuhan museum to show case the impression of Wuhan city which gave us some insight of the Wuhan City. Even the house-keeper who are very kind and did a good job for the room. In general, we have good impression about this hotel and we strongly recommend to our friends who want to stay at Wuhan. Once again, a big thank you to the staffs at Sheraton hotel and make our stay at Sheraton a very pleasant one ! will come back again next time.

The 'Club Access Floor' rooms were wonderful, the swimming pool is amazing, and the staff are very friendly. The biggest drawback is that the club lounge 'dinner' is atrocious. There is very little choice, and they seem completely unaware how to serve certain foods (the French fries were stone cold). The food was especially awful for vegetarians. Breakfast was still very limited, but was infinitely better than the dinner. Thankfully the drinks were decent enough... although they didn't top things up that ran out (even though there was still plenty of time). All in all, I would go again, and if the 'club access' was cheap enough I would book it again, but I wouldn't pay a lot for it, and it is absolutely nothing compared to the Sheraton Club facilities and service in other Sheraton's such as Sheraton Macau.