Mercure Hotel

The hotel is not the real international Mercure. Be carefull if you looking for the Murcure. It is not in the downtown. There are not many shops and restaurant nearby. The room is new , clean and well designed. The staff are friendly. We got the room with the beautiful mountain view.

Location is near to railway station and grand mosque The staff is friendly Rooms are clean and tidy Facilities are reasonable However I suggest the management to serve it will be more good if the breakfast will be served with Halal food. Being a Muslim majority city, it will be great advantage.

This is no longer a Mercure hotel, when trying to resolve issues the staff told me it has ended its association with the international chain. That means - despite what reviews we’d read prior to booking - there’s no western/international breakfast, and also that the hotel wifi only works if you have a Chinese domestic SIM card (problematic for international visitors). Other issues we had: the room cards failed a number of times meaning we couldn’t turn lights on and unlock our door; the hotel toilet room smelled strongly of urine, the toilet by the breakfast area was unclean and had no soap; the AC didn’t work in our room which meant we were so hot we had to sleep with the window open (but even then the room stayed 24-25 degrees which is too hot to sleep well); and we had booked a deluxe room but not all amenities listed were provided especially notably no bathrobe. I am really not fussy or overly critical about hotels but I felt quite let down by this experience. Positives - nice clean bed, nice shower and there was great real coffee at breakfast. Also hotel is located centrally so good for getting a didi easily to sights - although not the better side of city for restaurants.

Known Standard from Mercure - known room from other cities. Breakfast with many options.

A good stay at the Mercure. The location is bit away from the more happening part of the city. Rooms were clean. However the bathroom kits need to be.checked before guests arrive. The front desk was amazing for check in and check out. The breakfast buffet was good. However, care needs to be taken to refill finished items. At the Mercure, its.important to pay attention to these details.

Very clean hotel

Service good. Staff courteous. Hotel also clean and room size comfortable. However the wifi could have been better with connectivity. Thank you

The room was not spacious but it was very comfortable and clean. The bed was especially comfortable. The windows opened wide (with mosquito nets) so there was cool air-flow at night. There are a few well-priced good restaurants in the area.

I booked this hotel for the parking. It’s a very small parking lot with no spots. The parking lot is public, not private so anyone can use including the Tibet companies’ office workers located in the same building as well as the other shops attached to the building. Also, I booked this hotel because it has washing machines. They only have two washing machines and one washing machines is broken. Many people are waiting to do their laundry, it’s not convenient. The maid was banging on my door one day to clean my room even though I have the do not disturb light on and the do not disturb sign hanging on my door. The maid did not clean the room. She only made the bed, changed the towels. Bathroom was not cleaned. Food crumbs all over the floor when I arrive. The shower is gross and obviously has never been cleaned. The shower has a coating of slime on the floor. I even left one towel in the shower to see if the maid would open the shower door. Of course not! The dirty towel was still inside the shower room after the maid cleaned and left. I turned the air conditioning on and it smelled like something died in it. I told the staff and after I think they disconnected it because the air conditioning no longer worked. The electrical outlets in the room are faulty and you need to play with them. The light switches don’t work well. My last night I couldn’t turn off the bathroom lights because the switch was broken. Also, the window is broken and doesn’t closed. The lock is stuck in the open position so unable to close. Also, the gym is unusable. Their are people sleeping on the floor in the gym. I cannot believe this is a Mercure Hotel. I’ve never been to such a horrible one before.