Wanda Vista Xining

I will start off by saying that the room and bathroom were well appointed, the staff were friendly and helpful and breakfast was delicious. However, whilst the room was generally clean, when I dropped something that subsequently rolled under a fitted unit, I was pretty disgusted to see the dust and filth beneath it. It clearly had not been cleaned for…well…ever? I appreciate that these areas will not be as clean as the more visible parts of the room, however for a five star hotel, this is unacceptable. I do not expect to find dirty tissues and a thick layer of dust and dirt anywhere in my hotel room. But by far the absolute worst part of my stay was the inability to control the temperature in the room whatsoever. The room was so swelteringly hot that despite the comfortable bed, and everything to go with it, I was almost unable to sleep at all. I do not expect this in a five star hotel(and have never experienced it other than here and at anther Wanda hotel in Hohhot), I pay for luxury; controlling the room temperature is a basic requirement that I can even do in a 50 yuan a night hostel dorm. When I asked the staff at reception the following morning I was told the AC wouldn’t be available until after April 15th because ‘it’s cold outside’. Firstly, I am not sleeping outside, I am sleeping inside, on the 22nd floor, where it is anything but cold. Not to mention it was April, not January, even in Xining it is not that cold. Secondly, as a paying guest, in a five star hotel, it should be up to me to decide if it is hot or cold, not the hotel. For this reason, as lovely as the room, staff and breakfast may have been, I would not stay here again. I checked out and moved to the lower rated Hilton, where I could control the room temperature and actually managed to sleep…generally what the whole point of a hotel is.

Very nice hotel. Friendly staff, clean and big rooms. Good breakfast.

This is one of the best hotels I’ve stayed. Service is amazing. Breakfast is extremely good with a very big choice of western food. At check out Isabelle even gave me some complementary coffee for my train trip to Lhasa, as well as a gif box from the hotel. Absolutely value for you money! One of the hotels in China that really deserves 5 Stars! Thanks!

Great hotel that’s new with spacious rooms. Also a decent location in Xining with a new mall nearby

這次入住萬達酒店是對比看了一下週邊酒店的網評，沒想到這次入住接待的是那個評論區常見的妥經理，在住期間也能解決各種問題 幫助我開發票還考慮到天氣提醒我提前帶傘啥的 總之一個字服務非常非常贊！下一次入住還會想着他接待 真的住了那麼多酒店非常熱情的一個小夥

我最近在這家酒店的住宿體驗超出了我所有的期待。從一踏入酒店的那一刻起，我就感受到了熱情周到的服務。特別要感謝值班經理Tood，他不僅確保我的入住過程順暢無阻，還慷慨地為我升級了房間。新的房間寬敞舒適，裝飾精美，讓我的旅程更加完美。 Tood的細心和專業讓我印象深刻。他的友好態度和對客户需求的關注體現了酒店對客人的重視。這次升級不僅僅是一個簡單的優待，它讓我覺得被尊重和珍視。