I booked a nice and quite room in the back of the hotel. Upon check-in I was offered a "better and larger room on the frontside with great city views and even a balcony" for $400 extra. There would be a concert on the square, but I was assured it would only be from 8 pm until 10 pm.
I accepted the offer and found myself in a extremely noisy room, with a balcony door that could not close and not just the "rehearsal" noise from the concert less than 50 meters away from 3 pm on, but with a heavy power generator for the concert's power supply running just under my window.
When I asked to undo the "upgrade", I was told the other room was not available anymore.
The building might have some historic value, but infrastructure and above all the service are terrible !!
Hardly a 2 star hotel. The only positive element is the location in the historic center of Zacatecas, steps away from the main sqare and the catedral.
Przetłumacz