Chillout Hostel Zagreb

What began as a suspiciously underpriced, gorgeously designed, epicentrically located property with heart and smiles for days...turned into a psychotic, abusive nightmare, like something straight out of Rosemary’s Baby. Never in all my days, in all the hundreds of properties and thousands of nights in everything from backpacker hostels to five-star suites, have I been subjected not simply to bad service (fixable) but outright and unrepentant hostility, harassment and torment by the staff. Unbelievable. As the gentleman and professional many know me to be, I in good faith detailed the infractions, called for a GM meeting, recommended simple solutions, had multiple follow-up meetings, and presumed the offending micro-tyrants would be disciplined and neutralized. They weren’t. It only got worse. And worse still. Think, stalking, door slamming, man-handling my iPad (verboten), shorting guest change when paying by cash in the bar (witnessed multiple times), having aggressive security called for eating in an otherwise public area five minutes beyond a theretofore unknown “rule,” asking me repeated and pointedly “how long I would be staying...” you get the idea. So, in the end, I cancelled two weeks of reservations (which would have been expanded to 6+) and protested with my feet. I left. A day out and I STILL feel emotionally winded, unsure of what I just witnessed. All I know is that if my behavior to a client or guest even approached this, I’d be – and should be – terminated on the spot. This was not the decision of management. But maybe it’s me. Maybe this is Croatia’s version of adventure travel. Not enough to make me fall out of love with Zagreb...but close. Interesting world.

The hostel is very central within Zagreb and as such has an excellent location. The staff were pretty relaxed and friendly, checking us in fairly quickly. Although a bit expensive, the room was great with very comfortable beds and a good bathroom. The room and the hostel in general were both very clean. It had great air-conditioning. The rooftop hostel bar isn't great but the ground floor bar is much better.

Il titolo dice tutto: questo posto è una discoteca e nella parte dove solitamente si tengono le giacche a inizio serata, c'è la reception. L'ascensore per le camere parte dal centro del locale creando un'atmosfera curiosa, quando in mezzo a ragazzi che ballano compaiono viaggiatori con zaini da 60L. La stanza era pulita ma chiaramente se vi dà fastidio il rumore non dormirete 5 minuti. Complessivamente è un'esperienza da provare!