After a year of saving up for this holiday with 4 of my friends, we were very disappointed with the aeon hotel and the response we have received for complaining about our stay is appalling. 5 of us in total, so we decided to pay for 2 rooms ( 1 with 2 people in it and 1 with 3 people in it ) this was disregarded upon arrival and we were stuck in 1 room for all 5 of us which is not what we had payed for. After speaking to 3 different groups at the hotel we had realised that they were also told the same story as us which was that “the rooms were damaged by the previous people” ( A complete lie,) as the hotel was clearly over booked and they wanted to cram as many customers as possible into the hotel. We were then also lead to believe that if we payed €180 we could get unlimited drinks from 11am until 12pm, which would be made by the bar staff. This was ANOTHER complete lie, as the bar would be closed by 10pm every night. There was also NO bar staff but there was an 11 year old boy making and serving alcoholic drinks which were extremely poorly made. After meeting some of the staff members at the hotel, there were persistent in trying to get us to buy class a ***** as well as class b ***** from behind the bar at the hotel. After telling them we didn’t want to buy ***** from the hotel they then tried to force us to buy them buy offering them at a discounted price !!!!! Finally onto the room which we were crammed into. We couldn’t even unpack our cases due to there being no room to do so. The shower had mould around the bottom and every single towel we were given had either blood, sick or poo. We asked for a new set of towels and the new ones we were given were in fact worse than the originals we were given. After complaining to the hotel and then taking it further online, the hotel lied about our stay and acted as if nothing had happened. This caused us to only be given a £100 voucher to be split between the five of us to spend through love holidays. DO NOT BOOK WITH LOVE HOLIDAYS OR STAY AT THE AEON HOTEL, UNLESS YOU ARE A DOG !!!!! PLEASE SEE PICTURES BELOW !!!!!
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