Trip.com Group Country Retreats (Zhang Jiajie Manson Joint Resort）

The pictures and reviews do not lie. The location is peaceful and quiet, rooms are very new and clean. The service and hospitality I received also exceeded that of a 5-star hotel. The staff gave me a very personalized experience at Manson and did not behave like robots like other hotel staff. I give my deepest appreciation to the butler assigned to me, 豆豆, who always ensured my safety (as a foreign solo traveler) and ensured that my needs were met. He was also an expert of the area and gave very good local recommendations that staff from other hotels often fail to provide. From the whole pick-up service to check-out process, it was seamless and I never encountered any obstacles. If there is a chance, I will come back here again. I have stayed in many luxurious expensive hotels in my life and this was truly a hidden gem. 图片和评论不会撒谎。位置安静祥和，房间很新很干净。我得到的服务和款待也超过了五星级酒店。工作人员在缦心给了我非常个性化的体验，不像其他酒店工作人员那样表现得像机器人。 我最深切地感谢分配给我的管家豆豆，他总是确保我的安全（作为一个外国独行旅客）并确保满足我的需求。他也是该地区的专家，并给出了非常好的当地建议，而其他酒店的员工往往无法提供。 从整个接机服务到退房过程，一切都很顺利，我从未遇到任何障碍。如果有机会，我会再来这里。我一生中住过许多豪华昂贵的酒店，这家酒店真是一颗隐藏的宝石。

This place is a hidden Gem 🤍. I travel a lot , and so far this is One of the best places I stayed in. Very cozy, elegant farm resort, the staff treated us like a family member. The details in the room and the resort is so impressive and elegant 🤍🙏🏻. They went above and beyond in everything we need. The place is far more beautiful in reality than in pictures and it was even beyond our expectations. Such a magical night, I truly felt like living a nice dream where I was treated like a princess. Thank you so much for everything and we truly appreciate Sunny’s help such a nice person. Definitely we will come back 🙏🏻🤍 she helped us from the beginning when we were lost, she answered us with very accurate informations, provided us with transportation, helped us in buying the tickets to the Zhangjiajie National Forest Park. I can’t thank the team enough 🤍

衞生- 浴室間一直堵住，沖涼時都要站在臟水。房間地板感覺臟臟。 環境 - 在山上，環境很好。可以好好休息。 服務 - 這是我在中國旅遊遇到最低性價比的酒店。 服務態度差。房間裏沒有電話，衹能用微信聯繫小管家。我半夜身體不舒服，需要多點水，沒有人回覆。隔天小管家説10點過後是沒有前台服務。這是我第一次來張家界，雖然小管家幫我草擬攻略可是他的攻略不實際，沒有考慮到我們行程時間，缺乏明細，用了一模糊不清的圖塗鴉解釋。在來來之前説是來慶祝週年，一點裝飾都沒有。我在森林公園南門找不到滴滴回酒店，要求小管家安排接送，我可以付費，他説不可以去南門，我特自己回酒店。最後找到好心的司機。 設施 - 非常適合網拍的酒店。有多點可以拍照。房間設計概念很好，但是不夠人性化，我住在二樓，晚上出來，走廊是暗的，沒有自動登，我還特抹黑找開關，用電話走樓梯。早餐非常一般，感覺是一些剩菜剩飯，很難吃。 一句話，勸退。