Huatian Hotel

The hotel has a very old vibe and it’s not something u want if u are used to 5 star services. Guest are actually allowed to smoke everywhere in the hotel, or at least not called out for stop which is not great for someone who dislikes the smell. Would not recommend. You can find better 5 star hotels

I want to thank the enthusiastic and helpful housekeeper (a woman) who quickly brought a fan to cool down my room during the hot weather, as there was a temperature problem in the room, even though I forgot her name. The breakfast had a good variety. However, I encountered a couple of problems during my stay. Communicating was difficult due to the language barrier with the front desk staff, which was frustrating. However, one guy at the front desk tried to speak English with me as I don't know Chinese ( Thank you). Despite requesting a non-smoking room, there was a constant smell of cigarette smoke, which was inconvenient and not what I expected. I suggest raising these concerns to the management to improve future guests' experiences.

Good stay. Located in the heart of Zhangjiajie City Centre. Tianmen mountain Cable 🚠 station nearby.

Value for money, good location as walking distance to TianMenShan. Excellent service.

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

Horrible hotel dont stay here. They have no air conditioning in all the rooms. Is so sweating hot inside. I would rate them zero star. I was cheated. Very basic comfort they cannot provide. I dont understand why CTrip strongly recommend this cheating hotel.

The service was good except the fact that no receptionist spoke english. I had to get the help of another customer, which is kind of lame for a 5 star hotel. The room was very good, clean and the bed was perfect. I was sad enough there wasn't any VPN, which is really inconvenient when you come from Europe because you may not have WeChat, so all the websites you're used to use are unavailable there. The vocal assistant didn't seem to understand english, no instructions were presents in the room to help. I couldn't assist the Tianmen Fox Fairy show -the main reason I booked this hotel and room- because I had to ask "at least a day before"... very convenient when you stay for a night only... The food was good.

Hotel very old, morning breakfast not much choice, not valuable in price

Great location going to Tianmenshan. Spacious room and clean.