Hotele z: Wifi w Al Madinah Province, Saudi Arabia

The main issue was the attitude of the reception staff during check-in. I arrived at 3:45 PM, only 15 minutes before check-in, but was told to wait. When I politely asked how long, the staff member responded rudely and told me he would let me know. I ended up waiting around 20 minutes before going to pray. When I returned, the same staff member was free, so I approached him, but he told me to wait for another staff member who was busy with another guest, even though he was free and had already seen my booking. Eventually, I had to wait again before being checked in. Overall, the attitude and customer service were not professional or welcoming.

Visiting AlUla during the off-season offers incredible value for money. Let's start with the weather, which is often a major concern. In July, temperatures range from 24-42 degrees Celsius. Mornings and evenings are surprisingly cool, especially when compared to Riyadh's 35-46 degrees during the same period. It's completely feasible to explore by avoiding the midday heat. Hotel prices in July are incredibly attractive, and there are very few tourists, mostly Arabs. Because there are so few people, the service is exceptionally quick. Shuttles arrive within 5-10 minutes. Only one of the three restaurants was open, offering both Arabic and Thai cuisine. While the Michelin-level prices aren't cheap, the food and service are excellent. The breakfast, in particular, is worth mentioning. It's à la carte, and the quality is superb. You could order the entire menu twice over! What's more, they even asked if I wanted a takeaway when I left. On the first day, I took away bread and fruit, and on the second, bread and Coke. A can of Coke costs 30 SAR in the room, and they packed me three cans along with a complimentary bottle of water! Since I didn't rent a car, I didn't visit any surrounding attractions, but the hotel grounds themselves are beautiful. In the evenings, you can enjoy a bonfire and stargaze. There's even a stargazing activity where a Kenyan guide shows you the moon through a telescope and helps you locate the Big Dipper to orient yourself. All the hotel staff are incredibly nice. They clean the room in the morning and then come back in the evening to prepare it for bedtime, which is a very thoughtful touch. Check-out was instant as I had no extra charges. I used the hotel's car service to the airport, and while it was twice the price of a taxi, the service was truly excellent. All in all, it was a fantastic experience, and I'm extremely satisfied!

We had a very comfortable and pleasant stay at the hotel. Its biggest advantage is its close proximity to Masjid al-Haram. You can reach it in just a few minutes on foot, which is especially convenient for Umrah pilgrims. The rooms are spacious, clean, and equipped with modern furnishings. The beds are very comfortable, and the air conditioning system works perfectly. There's quality daily cleaning service. The view from the window is also very beautiful. Breakfast is rich and delicious, with a variety of national and international dishes available. The staff are very polite, prompt, and always ready to help. The check-in and check-out process was quick and smooth. This hotel is very suitable for both family trips and guests coming for pilgrimage. We will definitely stay here again on our next visit. Highly recommended! 🌟

My stay was average overall. The hotel benefits from an excellent location and the convenience of free parking, which made getting around very easy. I would also like to commend the staff for their helpful attitude and good service. Whenever issues were raised, they responded promptly and did their best to address them. That said, the property would benefit from som9e renovation and maintenance. The room furnishings appeared dated, the mattress was no longer very comfortable, some of the lighting fixtures were not working, and the cable TV signal was inconsistent. The bathroom drainage could also be improved, as water tended to remain on the floor after use. While the hotel offers good value in terms of location and service, updating the rooms and facilities would greatly enhance the guest experience. I would be happy to stay here again if renovations are carried out in the future.

We received small room because at the corner side and we want changed another room but no actions from receptionist😒 The receptionist is very not tolerate with the customer

An exceptional stay at Pullman Zamzam Madinah! The hotel’s prime location just steps away from Al-Masjid an-Nabawi makes it the ideal choice for anyone visiting Madinah. The rooms are spotless, spacious, and designed for complete comfort, ensuring a peaceful environment after prayers. While the entire staff provided wonderful hospitality, I want to extend a special and heartfelt thank you to Mr. Moataz. His professionalism, attentiveness, and willingness to go above and beyond made our stay truly seamless and stress-free. Outstanding service from start to finish—we look forward to returning!

We had originally booked another hotel but upon arrival there we immediately canceled our reservation and were looking for another hotel in the area ASAP, something clean, close to Masjid Nabawi and fairly priced.  We knew the name and brand; however, we saw two Intercontinental hotels and went with the one we felt had a slight edge or advantage. The hotel was built many years ago and we were informed that it is in the planning process of a renovation so we knew ahead of time what to expect. It has signature blue carpet and a 1950’s/1960’s vibe that I personally adored (almost out of a James Bond movie with Sean Connery).   Everyday we stayed at the hotel, it grew on us.  The view outside was heavenly mashAla.  Remember you can open the window haha some people I imagine think they can’t.  It such an experience and you have to do it.  Most importantly, however, the sweatheart staff and how accommodating they were, you forget you’re staying at the Intercontinental and imagine you’re at your friends house.  Again, We had an amazing window view and could see in the direction of Uhud.  All The cafe’s are right outside of the hotel, the mosque is literally right outside the hotel and down the walking path, maybe a 5 minute walk.  Plenty of pigeons to feed, affordable Ubers/ Taxi right outside, you can walk to Uhud you can walk to Quba, you can do it all.  And the best part, the check-in/help desk are right in front of you when you walk in to the lobby.   Side note: if you enjoy peoppe watching , you get a great view from your hotel room to the outside.  They have a coffee bar in the Lobby with free dates and Arabic coffee (world class) and this hotel served the best Breakfast and room service food I’ve ever had and I’ve been to 51 countries, aged 44.  It was even at par or better maybe than the Jabal Omar in Mecca we stayed at.  You absolutely cannot lose out by staying at this hotel.  If you have any issues pick up your room phone and dial any one of the prompts and someone will alleviate any issues you have.   The hotel executive management were world class and again treated me like a friend/family.  Based off our repertoire I’d come back to this hotel because Sister Khadijah and staff were so amazing mashAla.

The Pros: Unmatched Location & Heartwarming Service Dream Location for Female Pilgrims: The absolute biggest selling point. It is less than a 3 to 4-minute walk to the women’s prayer area, with Gates 329 and 330 being the absolute closest. Convenient Amenities Nearby: The Nusuk Center is right next door, and there is a children’s nursery within a 10-minute walk, making it incredibly convenient for families. Outstanding Housekeeping & Concierge: The service from the ground staff is exceptional. The Bangladeshi staff members are incredibly kind, sweet, and genuinely wonderful people who elevate the stay. Great Breakfast Experience: The breakfast team does a fantastic job. The live omelet station and the pancake/waffle station are definitive highlights. Abundant Dining Options: You are completely spoiled for choice. The hotel is literally opposite Hardee's, KFC, and Karak Express. Al Tazaj is nearby, alongside great cafes like Brew 92 for high-quality coffee. The Cons: Dated Infrastructure & Front Desk Friction Aging & Faulty Bathrooms: While the hotel looks grand from the outside, the interior infrastructure is noticeably old. Even after changing rooms twice, the bathrooms had major design and maintenance issues: Severe water leakage across the entire floor every time you shower (whether in a bathtub or regular shower setup), resulting in a constantly wet room. Cramped layout where the commode is practically at the brink of the bathroom door, leaving almost no space. Visible mold in the toilets. Unhelpful Reception Staff: The front desk team lacks friendliness and clear communication. Late Check-Out Hassles: Despite booking a guaranteed 6:00 PM late check-out via Trip.com, the hotel refused to fully honor it. It required tedious coordination with 3-4 different staff members just to get a slight extension past the standard 12:00 PM slot. Final Thoughts While Millennium hotels are generally convenient for airport access, the internal wear-and-tear here is tough to ignore. It remains a solid option solely for its proximity to the Holy Mosque, but at this premium price point, you can likely find newer, better-maintained properties in Madinah.

I recently stayed at Madinah Hilton as a solo traveler, and it was a wonderful experience. The hotel’s location is exceptional—just a short walk from Al-Masjid an-Nabawi, making it very convenient for prayers at any time. The room was clean, comfortable, and well maintained. The staff were courteous, professional, and always willing to help, making me feel welcome throughout my stay. The breakfast offered a good variety of delicious options, and the overall atmosphere of the hotel was peaceful and relaxing. I felt safe and comfortable staying alone, and the excellent service made my visit even more memorable. I would definitely choose Madinah Hilton again on my next visit to Madinah and highly recommend it to anyone looking for a comfortable stay close to the Prophet’s Mosque. ⭐⭐⭐⭐⭐

Check-in was smooth and easy. Concierge were always helpful. The quadruple room was comfortable and suitable for our stay. Overall, the room was still comfortable and practical. Distance is the main reason for me choosing this hotel. It’s only about a few minute walk to the mosque entrance.