Hotele z: parking w West Yorkshire, United Kingdom

„The location is unbeatable, but it was the service that truly stood out. A huge thank you to Anitia at reception for her exceptional help. My partner and I had accidentally booked an accessible room, but we preferred a standard double for the bed comfort. Anitia handled the switch seamlessly and with such a positive attitude. She made our stay much more comfortable!”

„Amazing experience, really worth the price. Nice room, clean and comfortable. Very convenient as it’s near the shopping area just 5–10 mins walk, and also right next to the train station. Just wonderful.”

„From the moment I arrived until the second I left I felt truly taken care of. The staff were incredibly friendly the room was spotless The bed was unbelievably comfortable. Everything was perfect and exceeded my expectations. This was hands down one of the best hotel experiences I’ve ever had. I can’t wait to come back. Highly highly recommend. Thank you Hilton for the amazing stay!”

„Hotel może pochwalić się bardzo dogodną lokalizacją, co jest jednym z jego atutów. Ogólnie było czysto, ale kilka problemów negatywnie wpłynęło na nasz pobyt. W naszym pierwszym pokoju było nieprzyjemnie zimno, połowa świateł nie działała, a kran w łazience był luźny, co sugerowało brak odpowiedniej konserwacji. Po zgłoszeniu problemu z ogrzewaniem zostaliśmy przeniesieni do innego pokoju. Okazało się jednak, że nie tylko my mieliśmy ten problem – inni goście również zmieniali pokoje z powodu niskich temperatur. Wygląda na to, że ze względu na wielkość hotelu personel może nie mieć czasu na sprawdzenie systemów ogrzewania we wszystkich pokojach. Co gorsza, w pokojach robiło się bardzo duszno, co utrudniało znalezienie komfortowej temperatury. Kiedy poprosiliśmy o dodatkową pościel, ponieważ było nas troje, a zapewniono tylko dwie kołdry, poinformowano nas, że obsługa sprzątająca nie ma jej dostępnej. Było to zaskakujące i uciążliwe, ponieważ podstawowa pościel powinna być zapewniona wszystkim gościom. Pościel, mimo że wyprana, miała widoczne plamy na niektórych prześcieradłach, co psuło ogólne wrażenie czystości. Dezorganizację pogłębiał fakt, że personel sprzątający pracował w bardzo nietypowych godzinach. Kiedy wróciliśmy z kolacji grubo po 22:00, sprzątanie pokoi nadal trwało, co było nieoczekiwane. Kolejnym frustrującym problemem był niedziałający przycisk przywołania windy (do zjazdu w dół) i brak jakiejkolwiek informacji o tym fakcie dla gości. To dodatkowo zwiększało niedogodności i uwypuklało brak dbałości o szczegóły. Ogólnie rzecz biorąc, lokalizacja i czystość są pozytywne, ale hotel boryka się z poważnymi problemami konserwacyjnymi, nieregularnym ogrzewaniem, niedoborem podstawowych udogodnień, takich jak dodatkowe kołdry, nietypowymi godzinami sprzątania oraz przeoczonymi problemami, takimi jak zepsute przyciski windy. Rozwiązanie tych problemów mogłoby znacznie poprawić komfort gości.”

„The hotel is located at the city center with close proximity to almost everywhere. The room is spacious with great city view and a huge shout out to the member of staff for their professional but warm service. Highly recommend this hotel if you want to enjoy the city vibe in Leeds!”

„I really enjoyed my stay at this hotel… I was only using this hotel as I was staying over in Leeds due to work commitments and was looking for somewhere to put my head down for a night and this hotel was very good for what I needed and was definately use this hotel again if and when I need to in the future… Room was clean and bed was comfortable and the room had everything in it I needed to…”

„The hotel's location is excellent, right in the city center. Stepping out, you're directly on the main shopping street, and across the road is Trinity Leeds shopping mall, making it incredibly convenient for shopping and dining. The hotel itself has some history, and the overall facilities are decent. The room was generally clean and hygienic, with staff cleaning daily. The mattress was neither too soft nor too hard, making for a comfortable sleep. However, there was a fair amount of dust in the room, which caused my eyes to become sensitive and swollen after checking in. Also, the hairdryer was a very old model, and some room facilities felt a bit dated. For a five-star hotel, the equipment seems slightly old, and it feels like it's time for an upgrade. Overall, the location is very convenient, and the accommodation is clean and comfortable. It's just that the facilities didn't quite meet my expectations for a five-star hotel.”

„Our stay was pleasant at best. The staff were very helpful but the hotel itself was not the best. We asked for a family room but the sofa bed meant for the 2 kids was barely big enough and was sunk in the middle which meant the kids kept rolling into the middle. The telephone for reception did not work. The small pool was cordoned off and the pool cues had no cue tip so we could not play with them despite having put our money in. You have to book a time slot for swimming (something I was not made aware of till we got to the pool) so again disappointed and had to come up with an alternative plan. The breakfast was delicious though however far cheaper if booked the night before - something I was kit aware until I asked. Overall, not our favourite trip.”

„As a first time solo female traveller, I was apprehensive at first. However, I need not to have been. Staff, were amazingly friendly, kind and helpful. At breakfast, I sat alone and a member of staff came over and asked if I was OK, and did I need anything. I just thought it was a lovely personal touch, especially nowadays, where good customer services seems to be a hard ask. This hotel is definitely recommended, and I will definitely be going back next time I am in the city. Keep up the good work!!”