Check in was smooth but could do with giving more information about the hotel.
During the stay, only large towel is provided. No small towels. Not a problem for me as I’m travelling solo.
I had the deluxe sea view and view is great too. Bed a comfortable. Pillows are great too.
Staff friendly, the room clean, the service good, it is worth staying here. They also has variety of food, dessert you can choose for breakfast. Thank you for having us mercure hotel.
The location very in the middle of the city, near to the grand mosque that very popular in Padang west sumatera. Very closed to public area such a mall and others frenchise stores. Breakfast menu was worth it, tast just okay.
Overall everything is good.Clean.Fast service.Friendly staff and good welcoming from them especially from Miss Nada from the front counter.Breakfast is really good with variety of Indonesian foods.Thank you Santika Bukit Tinggi
We stayed for 1 night at Balcone Hotel & Suites. Location was superb, cool air , breezy and the mountain view was stunning as I have book my room overlooking the Merapi & Singalang mountain. Our room was spacious & clean & quiet. Breakfast can be improved. The wash hand basin had a bit of problem as the water does not flow very well but we manage to open the sink trap to let the water out. Settle the problem. Overall happy ending. Highly recommend this hotel.
The cleanliness inside room really need to be improved a lot. I got bath towel with stain and visible stain insode the bathroom near the sink. TV was not working and the TV's screen got something on the surface. However, the variety of foods during breakfast buffet was good. My first and last time stayed at this hotel.
Nice service.. For I forgot that have to catch up early morning flight, but already booked breakfast for 2 pax.. Cannot return the money for the second day breakfast, only can take away the breakfast.. So we request for the breakfast, they served it with fruits, buns and rice and vegetables plus chicken (actually we request for it).. Thank you so much for fulfilled my request.. Going to stay again at rocky for next visit to padang.. Beside there also got supermarket, nice!
Big hotel. Wifi unstable. Breakfast is good. Location a bit away from the main town.
Bardzo dobry
Oceny: 40
8,9/10
Cena od
24 EUR
za noc
Sprawdź dostępność
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9,4/10
Amazing
かかまきりThe modern decor was lovely. It was also nice to receive a welcome drink at the rooftop bar. Just one thing: there's no changing room in the room, and the toilet and shower are directly integrated into the main space. This can be a bit awkward for couples when changing.
KK LisThe older building is in decent shape, with a good location and cleanliness.
However, the staff communication is lacking. They're quite stiff and unfriendly, giving off an indifferent vibe.
You might want to consider other hotel options.
AAg.jpgI chose this hotel mainly because of its proximity to the airport, and for that, it definitely delivers. It’s convenient if you have an early flight or are just passing through Padang. That said, there’s not much within walking distance around the hotel, so I’d recommend taking a taxi or Gojek if you want to go out for food or explore a bit. I went to dinner at Rumah Makan LAMUN OMBAK and highly recommend it — really good food and definitely worth the short drive.
The service was excellent. Everyone at check-in was genuinely kind, welcoming, and helpful. They helped recommend places to eat and made the stay feel easy and comfortable. Definitely 5/5 for service.
Cleanliness was probably the weakest part of the stay. The sheets didn’t feel fully clean, and the bathroom had a strong cigarette smell. The bathroom vent also seemed pretty dirty and may have had mold. That said, the AC worked well, the room was affordable, and overall it gets the job done.
You do have to adjust expectations a little — this is Padang, not a luxury resort. Overall, I’d say it’s a solid budget airport hotel if convenience is your main priority. It was quiet and no construction so that’s important to me.
NNadianThe hotel is right next to the mall and it is walking distance to alot of shops and opposite night market. Great location. Room is very comfortable, spacious and complete with basic amenities.
AAnnynawatiThe hotel didn’t have family room but i have received connecting room which is suitable for my family trip. For hotel room spacious, i book without breakfast since i would like to try outside culinary. Found this restaurant nearest to the hotel. Their food so delicious and vibe padang tu terasa banger. No room picture but recommended. The view from my room superb.
MMummy SAGrand Gallery Hotel Bukit Tinggi – Comfortable Stay with Great Location ⭐⭐⭐⭐
Stayed at Grand Gallery Hotel Bukit Tinggi and had a pleasant experience. The hotel is clean, comfortable, and well maintained, making it a good place to rest after exploring the city. Rooms are spacious enough and suitable for families.
The location is a plus — close to Bukit Tinggi attractions, making it easy to get around. The surrounding area is lively, yet the hotel itself feels calm and restful.
Breakfast was decent with local options, and the staff were friendly and helpful, always ready to assist with requests or directions.
Overall, a good value-for-money hotel in Bukit Tinggi, especially if you’re looking for a comfortable stay in a convenient location. Would consider staying here again.
OOpenEyesOnTheWorldLocation good, bed comfortable. The room is pretty much run down, mold and moisture on the wall in the room, and in the bathroom. AC very loud. The furniture and seats are stained and filthy.
Rooms are not soundproof so you hear everything from the corridor including the hotel music running almost 24 hours.
RRannieSI was very disappointed. I booked a room for my parents and grandchildren. I booked a room which is written 24m2 with balcony. I had stayed there before, that's why I know it's supposed to be spacious room. But they only get small room 17m2 not as mention in the details just because of the name not ”grand deluxe” but I paid more than ”deluxe price”. The same price with the published rate for ”grand deluxe” directly in the hotel. And there is no ”grand deluxe” In the room choices in Trip. They can't ask for extrabed because there's no space. And also when 1 adult with 2 kids having breakfast they still ask for extra fee. I know this rule but i just felt not fair to pay after overpriced for the disappointing room
GGuest UserThe hotel room was spacious and the service was excellent. My child left a piece of clothing in the room and they helped us pack it in a bag and brought it to the lobby. It would be even better if there were two sockets installed at the head of the bed for charging mobile phones!