Hotele z: Pools w Johor, Malaysia

The Hotel Location is easy to access and lots of good food & salon amenities around it. Likewise, the Hotel Room is clean and tidy. The Customer Service is friendly & courteous. Also, I would like to compliment their Technician Staff having good fast response who came to repair our Card Slot System immediately when we notified them that our room has no more power supply due to the faulty card slot system. Keep up thwbGood Work!

Hotel is wearing down fast. I have stayed quite a few times and surprised how fast it’s wearing down. They don’t provide hand soap at wash basin. I needed to call guest services and it took them half an hour to bring me 2 small bars of soap. Did they expect me to bring my own soap to wash my hands or use the soap in the shower - I am a little confused. Anyway location is still great and the new huge store Mr DIY is great. Also the anchor butter at breakfast tasted like margarine but on closer examination it is butter.

5-Star ⭐⭐⭐⭐⭐ Absolutely impeccable stay! This place is super brand new, spotless, and unbelievably classy from the moment you walk in. Huge space with a big balcony overlooking the awesome sea view! It made us all smile waking up to it! The home is simple yet beautiful and immaculately clean down to every detail. The toilet? Super classy and hotel-level luxe. In fact, one of our kids said, It’s like a classy hotel in a homestay!” and they were 100% right! If you want space, style, and that five-star feel without the hotel price tag, BOOK THIS NOW! My family and I can’t wait to return and will definitely book this again, and check out all their 3- 4 bedrooms units! Definitely a gem! Don’t miss it!

Helpful and kind front desk receptionists. Requested for the highest floor away from lift and traffic noises so they really gave me a nice unit facing city view, but the neighbour next door was quite noisy but that’s ok didn’t affect me much. Room was spacious but not clean, found strands on hair on the floor and in the bathroom. The bathroom floor wasn’t cleaned properly too. As someone who is a cleanliness freak, it really affected my stay. TV has both local and singaporean channels and can also connect to Netflix, but the wifi was quite weak and slow but the maintenance came to fix that. Room amenities such as floor slippers, towels and dental kits were provided, however I found a small stain on the bath towel but that’s ok as there was a spare. The Airbnb is close to many nearby eateries and within walking distance to KSL, which was what I appreciated. Overall, I had a pleasant stay and peaceful sleep. Will revisit again on my day off! Kudos to the front desk staff for excellent guest services! 😍

Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.

The location of the hotel is superb. Opposite JB City Square and 5mins away from CIQ. Convenience for those that want to stay near CIQ. Connected to 2 malls. Private car park. Do take note that the car park a bit narrow so be careful. Breakfast varieties considered average, free for kids under the ages of 12. The only they lacking of is their lifts. The lifts always got problem. This time round stuck inside at least 5mins. Not able to go up to our floor although floor level had been pressed. Hopefully they able to rectify the lifts so that everything going smooth.

Host was clear with instructions on how to check in. Check in was a breeze. We were greeted w a cute heart shaped balloon and that just made our day brighter. Furniture and amenities were well upkept and clean. Decorations were pretty too. Minus 1 star as for some reason, water supply cut off at 2-3am, and that kinda affected our morning use of bathroom. Otherwise all else is good, would stay again!

Building is still new so do expect to have construction with drilling, hammering sounds as early as 8:30am onwards. Parking is all the way up to Level 8 unlike other providers whereby you can park at a lower level.

Great location for travelling to Singapore with free shuttle to customs