Hotele z: Spa w Bedfordshire, United Kingdom

We really enjoyed our stay here, the staff were so friendly and accommodating - they let us check in early and also let me put my bike in the luggage room! The room had a nice shower and was very clean, it was quite hot but there was a tower fan provided in the room which made all the difference. The coffee machine in the lobby is also free which is a nice touch, I'd absolutely stay again.

The staff is friendly and welcoming. The hotel equipped with a smart large screen of TV in the room. The hotel is within a walking distance from the airport, around 10 to 15 minutes walk. There is a bus available from the opposite the hotel to the airport. However, on the day of my travel, the bus did not turn up. The toilet stink and I found blood stain on the bedsheet.

Easy check in and out. Clean room and very comfortable bed. Breakfast options good but would have loved a tastier coffee!

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.