Hotele z: Spa w Scottish Borders, United Kingdom

Hotels was great service was fab and food in restaurant great. Only thing missing is a jacuzzi in the spa. Our trip was spoilt by the reception charging us twice for our accommodation. Already paid via trip.com and then got home to discover the hotel had also charged directly. Despite informing Hotel of this error on day of departure, a week later and multiple tel call we still haven’t the money returned to our account. As a result we will not be returning as very poor post trip customer care!

Had a lovely 2 night break at Peebles Hydro. We had a lovely spacious room with great views over the gardens and the town. All the staff were very friendly. Excellent breakfast with plenty of choice.

Lovely hotel with a great spa and beautiful overall. The restaurant was very good as well, although quite expensive. Our main disappointment was the change to the kids’ pool access policy. It used to include both a morning and afternoon slot, but children are now only allowed in the morning. It definitely gave the impression that the hotel is moving towards discouraging families from visiting the hotel. Unfortunately, the staff attitude reinforced this feeling. We were repeatedly reminded when our child needed to leave the spa, including being stopped well before the end of the allocated time to make sure we were aware of the cut-off. It just didn’t feel particularly welcoming or family-friendly. That said, it is probably a nice choice for couples looking for a quiet, child-free getaway and who are happy with the premium pricing (for example, around £15 for a glass of wine).