Hotele z: spa w Niigata Prefecture, Japan

This is a hotel I'd definitely stay at again. It's super close to Yuzawa Station, just a 3-minute walk away. All the good restaurants in town are basically right around here. The room was really comfortable, and they even provided freshly ground coffee and a great selection of tea sets so you could brew your own. The hot spring was fantastic; the public bath was already so relaxing, and the private baths were even better – free and no reservation needed! Breakfast was also delicious, though the portions were a bit small. And there's free late-night ramen available, which tasted amazing.

The hotel's location is excellent. You can see the Yuzawa Grand Hotel nestled on the mountainside right from the west exit of Echigo-Yuzawa Station. It's about a 5-minute walk, though the large, steep slope at the hotel entrance requires careful walking, especially after a snowfall in Echigo-Yuzawa and when pushing luggage, to avoid slipping. We booked a Japanese/Western-style room, and the hotel gave us a room on the 7th floor of the South Wing, directly facing the station. The views were absolutely superb, especially the distant mountains after a snowfall – truly the 'Snow Country' I'd imagined. The room had two beds, and a futon was set up in the Japanese-style area, making it perfect for families with two children on a ski trip. There are two onsen (hot springs) on the hotel's first floor, and the open-air bath is particularly memorable, especially when you catch a heavy snow while soaking outdoors. An unforgettable experience! The hotel exudes the charm of an established onsen hotel, with attentive and meticulous service. Yukata and towels are changed daily. Although the facilities show their age, they are still perfectly functional, especially the in-room mini-bar/sink area, which was convenient for eating bentos in the room after skiing each day. Oh, we didn't book breakfast or dinner; we got all our meals from the convenience store inside the station and nearby restaurants. The hotel's excellent service was also evident in many small details, such as the free rain boots at the entrance and the weather forecasts for various ski resorts. I particularly recommend the ski rental shop right outside the hotel; they have a great attitude, reasonable prices, and the ski gear and helmets are all very new. In summary, it was a very satisfying stay in every aspect. If I come back to Echigo-Yuzawa during the ski season, I will definitely stay here again!

The lady at the counter was so accommodating. Provided everything we needed and was happy to help in any other way. Spoke a little English but used google translate to help. We couldn't use the dining room for dinner, I think that had to be booked in advance. There was only one or two other places open in town at 7.30pm for dinner. So wasn't many options. The room had stains all over the floor, but otherwise the beds were clean, and comfortable being on the harder springy side, and the bathroom was very clean. The onsen was amazing. The room was a good size, and had extra toilets down the hall if we needed them. The Japanese breakfast that was provided was fantastic. We only stayed one night because we were walking the next day just near there otherwise would have stayed in a bigger town, because of the limited outside facilities. But for the price and it was convenient it was good. Would stay again if I had to, but otherwise would go for a bit nicer place.

I live in Japan and travel there a lot. I spent four nights in this hotel, which claims to be eco-friendly, but like other hotels recently, uses this as a pretext to cut costs. Indeed, the room was only cleaned once, and the disposable toothbrushes provided on the first day were only replaced a second time during the entire stay. The sheets were never changed, and the bed was made only once. The used towels weren't collected daily. Is offering disposable toothbrushes conceivable with a supposed commitment to environmental responsibility? No. Does not making the bed have anything to do with this so-called environmental responsibility? No. Offering a smoking room near the reception area that reeks of smoke in the hotel entrance... is that eco-friendly? No. Is it respectful of non-smokers? No.

Convenient location, near the pier, with a large parking lot The receptionist is polite and provides good service, taking you to your room Japanese-style room, spacious, clean, bathroom and shower are separated, there is a work area, you can sit and enjoy the view There are 2 hot springs, 1st floor and rooftop, in the evening there are almost none, you can use the service, book with breakfast and dinner, the food is very delicious Very good value, I recommend this hotel

Very pleasant comfortable stay. So close to the loop bus, bus stop and only 1km walk from the Sake brewery. The bed was a small double however we didn’t mind as it was so comfortable and we slept really well. Only 1 very tiny, tiny issue was that we were near the elevator and guests returning from late night revelling were quite noisy. Would stay here again and try their breakfast.

Our family of four's main purpose for this trip was skiing. The hotel conveniently offers direct ski equipment rental right at the entrance, and they even provide a shuttle service to the ski resort. The hotel's location is about a 7-minute walk from Tsukigata Onsen Station, which is very convenient. After exiting the station, turn right and walk straight. When you reach the 'Yukiguni Gyunabe' (Snow Country Beef Pot) restaurant, turn left up the slope, and you'll arrive at the hotel. Renting ski equipment at the hotel was much cheaper than other places, and they also provided free lockers for us to store our gear.

The overall service was incredibly thoughtful, and the staff were friendly and polite. From the pick-up service at the station to the evening welcome, everything was perfectly executed, and simple English communication was no problem. As for the accommodation, the room was in a traditional Japanese style, spacious and clean, with a great view outside the window. Although the building itself is a bit old, it's very well-maintained. The onsen (hot spring bath) was a highlight – the water, straight from the source, felt silky smooth, and the open-air bath offered expansive views, making for a truly relaxing soak. Overall, it's a charming and hospitable onsen ryokan where you can truly unwind.

The rooms were spacious; we booked one Western-style and one Japanese-style room. The hotel's public bath was also very comfortable, and it wasn't crowded during our stay, making it a wonderful place to soak after skiing. The hotel is also not far from the ski resort, about a 10-minute drive away. Overall, the hotel offers excellent value for money.

Thank you for your help for 3 nights and 4 days. The food was very delicious and I was full. I enjoyed the bath for a long time, as it was open from 15:00 to 10:00 the next day. I enjoyed watching the dances such as the illumination of Sado Kanayama and Sado Okesa during the night activities. Thank you for your help!