Hotele z: spa w Metro Manila, Philippines

Location wise, it is the best! There wwre hiccups where in (1) there were drillings at the next door room and I must say it was loud (2) there were issues on the toilet I had to fix it myself. Pro: location.

The hotel is a bit old and a little far from the city center. However, ordering a Grab is very convenient, and you can get picked up and dropped off right at the entrance. Overall, I still think it's pretty good. Thumbs up! 👍

Unfortunately for me I didn’t get to stay here as I was notified this wasn’t available after I had booked it. Though I was redirected to another accommodation in a different location not far by the same host however this happened at midnight and I couldn’t say no as I was fatigued from the travel. Where I stayed wasn’t the same offered from this booking however the host did his best to accommodate me to the best of his ability, even upgrading my room the next day and allowing me to check out very late as my flight was at 11pm. Though it didn’t work out at first, it did in the end. Photos are from the upgraded room.

The hotel is very new. Plush beddings and carpets. There was a welcome cake which was super good. Very nice pool, big enough that even though there were a lot of people, it wasn't crowded. Internet was spotty though, TVs aren't smart TVs where you could watch over streaming apps. I did connect my own HDMI device to use, but the internet was not strong enough to hold a steady connection to watch without interruptions. All in all, everything was great, save for the internet. If I can get a great deal, I might just come back on the 3rd week of July for a birthday celebration.

Stayed at Hotel H2O with a 4-year-old and a 1-year-old. Its main advantage is the location inside the park, providing direct access to attractions and making it easy to return to the room for naps and breaks. Pros * Excellent location inside the park with easy access to attractions. * Convenient for families with young children who need rest breaks. * Staff quickly resolved a minor issue with a broken bidet upon arrival. * Bed size is king as advertised. Cons * Cleanliness was adequate but not exceptional. * No room service available. * Restaurants are available on the ground floor and via GrabFood delivery, but in-room dining would be more convenient. * The hotel’s restaurant feels disconnected from the overall hotel experience. Recommendation Hotel H2O is a good choice if your main goal is visiting the  attractions, especially with young children. If you do not plan to spend time in the area, other hotels may offer better value.

Checked in for a few nights as a solo staycation and really love this property. The room is very well spaced and incredibly cozy. Lobby always seemed organized and absolutely everyone was so friendly and accommodating. Philippine weather has also been at its hottest ever but the air conditioning inside is very reliable. Dying to arrange another staycation here again soonest.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

My husband and my 6-month-old son stayed at Acacia Hotel Manila for Mother’s Day, and it was the best decision we made. The staff made sure I truly felt the holiday by preparing a small surprise in our room. What made it even more special was that they also gave me a complimentary Mother’s Day cake! The room was soooo clean and comfortable. The staff were all very accommodating and respectful, and they made me feel special. Every time they saw me with my son, they greeted me with “Happy Mother’s Day” with big smiles on their faces. The facilities were also sooo superb! The Tomoko Spa gave one of the best massages I’ve had lately, and it really calmed my postpartum nerves. We (especially my son) also enjoyed the swimming pool with its beautiful city skyline view. Overall, it was a 10/10 experience, and we’ll definitely be back!

The hotel's overall facilities are a bit dated. The lobby doesn't really look like a Marriott either, to be honest. However, it's well-maintained, and the cleanliness is excellent. The service is standard Southeast Asian style. During check-in, I had an issue with my credit card and couldn't process the deposit. The front desk lady was decisive and let us check in directly without the deposit, which was very nice. The hotel breakfast, on the other hand, was a pleasant surprise with a wide variety of options.

The first thing that must be said is that this hotel really is value for your money. The lobby area has dining and modest cafe facilities. The staff are very friendly and service-oriented. Jenold was particularly affable and helpful. The room size was fine for a single traveler. The bed was soft and the pillows were good so I slept well. The bathroom was a bit cramped due to an inward-opening door. Poor design there. Terminal 3 is just across a very busy road.